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Design/Retail Sales Consultant

A3 Solutions, Inc.

  • Niles, Illinois
  • 1 day ago
  • $50,000–$60,000

Highlights

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Support Sales team that includes putting together quotes/contracts, processing credit memos, and following up on any necessary items above.

Numbers & Facts

LocationNiles, Illinois
Salary$50,000–$60,000

Description

RESPONSIBILITIES:
  • Service clients that participate in online chat and field questions.
  • Answer phone calls to assist customers calling in with inquiries.
  • Support Sales team that includes putting together quotes/contracts, processing credit memos, and following up on any necessary items above.
  • Assist showroom customers on selecting linen choices for their event.
  • Recommend product offerings or services to clients by collecting event information and analyzing event design needs.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Opens customer accounts by recording account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Ensure excellent service standards and maintain high customer satisfaction.

REQUIREMENTS:
  • A history of providing exceptional customer service.
  • Requires friendly, professional etiquette and courtesy in interfacing with customers on the telephone.
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
  • Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
  • Excellent verbal and written communication abilities.
  • Requires attention to accurate detail and must be able to multitask.
  • Ability to analyze situations and make decisions in a timely manner.
  • Excellent documentation and recordkeeping abilities.
  • Ability to work autonomously as well as within a team environment.
  • Knowledge of Microsoft Office (Word, Outlook, TEAMS, etc.)
  • Experience working in the Event or Hospitality industries a plus.
  • Ability to work occasional evening shifts and/or weekend shifts (rotation schedule).

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