Highlights
Supports the development of strategies that lead to the long-term viability and profitability of the design and project management work group through enhanced process improvement practices. • Main workflow source: Service orders/ MobileTC tickets, office walk ins, emails, phone calls, and WaAM tools
Numbers & Facts
| Location | Hutto, TX |
| Industry | Staffing/Employment Agencies |
| Salary | $20–$25 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
Description
Job Title: Design Analyst
Location: Hutto. TX
Top Skill Sets:
• #1 Good customer service skills (on the phone with customers, having tough conversations often each day)
• External customers & internal business units
• Quick learners with solid computers (Microsoft tools & proprietary systems)
• Open to certain call representative candidates who are strong in reporting, can handle themselves in high-volume and high-stress conversations, and able to do repetitive work
Job Description:
• Supports the development of strategies that lead to the long-term viability and profitability of the design and project management work group through enhanced process improvement practices.
• Supports cross-functional initiatives and/or teams to maximize the efficiency of programs and processes end-to-end.
• Will need to manage projects as assigned, which could include simultaneous demands for needed data and analysis.
• Workload will need to be prioritized to ensure that assignments are completed in a timely manner .
Experience Requirements:
• 1-2 years of successful performance in a Performance Management or Data Analysis role, utilizing process improvement methodology
• Proven customer service and communication skills
• Proven team-building and organizational skills
• Lean Six Sigma training (Preferred)
Skill Requirements:
• Interpersonal skills and ability to translate complex issues into clear and concise concepts through verbal and written communication and presentation abilities
• Ability to possess a working knowledge of Client's operating environment, specifically in regard to the surrounding work group
• Beginner to intermediate application skills in SharePoint, Microsoft Word, Excel, Access and PowerPoint is desired
• Ability to learn internal Client computer programs, used for work scheduling and reporting, dispatching, and completing tickets, etc.
Example of Job Duties includes:
• Investigate & complete all MobileTC/WaAM tickets for respective area and direct calls, emails, etc. to appropriate designer, if needed
• Communicate with operations on reject orders if clarification is needed
• Send customers load sheets & receive load sheets
• Review load sheet for accuracy and send back to customer, if not filled out completely
• Set up project in Oracle Maximo
• Assign load sheet to Project Manager based on workload and area
• Create job packet for Project Manager (print out sketch of work area in Oracle Maximo)
• Track load sheet assignments and dates (possibly Excel spreadsheet and/or SharePoint)
• Track project statuses
• Provide workload data to Supervisor upon request
• Main workflow source: Service orders/ MobileTC tickets, office walk ins, emails, phone calls, and WaAM tools
Location: Hutto. TX
Top Skill Sets:
• #1 Good customer service skills (on the phone with customers, having tough conversations often each day)
• External customers & internal business units
• Quick learners with solid computers (Microsoft tools & proprietary systems)
• Open to certain call representative candidates who are strong in reporting, can handle themselves in high-volume and high-stress conversations, and able to do repetitive work
Job Description:
• Supports the development of strategies that lead to the long-term viability and profitability of the design and project management work group through enhanced process improvement practices.
• Supports cross-functional initiatives and/or teams to maximize the efficiency of programs and processes end-to-end.
• Will need to manage projects as assigned, which could include simultaneous demands for needed data and analysis.
• Workload will need to be prioritized to ensure that assignments are completed in a timely manner .
Experience Requirements:
• 1-2 years of successful performance in a Performance Management or Data Analysis role, utilizing process improvement methodology
• Proven customer service and communication skills
• Proven team-building and organizational skills
• Lean Six Sigma training (Preferred)
Skill Requirements:
• Interpersonal skills and ability to translate complex issues into clear and concise concepts through verbal and written communication and presentation abilities
• Ability to possess a working knowledge of Client's operating environment, specifically in regard to the surrounding work group
• Beginner to intermediate application skills in SharePoint, Microsoft Word, Excel, Access and PowerPoint is desired
• Ability to learn internal Client computer programs, used for work scheduling and reporting, dispatching, and completing tickets, etc.
Example of Job Duties includes:
• Investigate & complete all MobileTC/WaAM tickets for respective area and direct calls, emails, etc. to appropriate designer, if needed
• Communicate with operations on reject orders if clarification is needed
• Send customers load sheets & receive load sheets
• Review load sheet for accuracy and send back to customer, if not filled out completely
• Set up project in Oracle Maximo
• Assign load sheet to Project Manager based on workload and area
• Create job packet for Project Manager (print out sketch of work area in Oracle Maximo)
• Track load sheet assignments and dates (possibly Excel spreadsheet and/or SharePoint)
• Track project statuses
• Provide workload data to Supervisor upon request
• Main workflow source: Service orders/ MobileTC tickets, office walk ins, emails, phone calls, and WaAM tools
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.