Dermatology Registration Coordinator

This is for 2 Full Time Positions located in Steamboat

Compensation Range: $26.04 to $39.06

Benefits:  Medical, Dental, Life, Retirement, Paid Time Off

Position Classification:  Non-exempt

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Supervisory-Specific Performance Expectations, Duties, and Responsibilities:

· N/A

Position-Specific Performance Expectations, Duties, and Responsibilities:

· Maintains accurate No Show Log and follows No Show Procedures.

· Is logged into phones to receive the calls that the Dermatology Scheduler is unable to answer.

· Greets patients on the phone and in person in a friendly and courteous manner.

· Works with the Dermatology Scheduling Coordinator to review and correct provider schedules daily to ensure maximum productivity, minimize appointment overlap, and ensure patient/provider satisfaction.

· Ensures that patient information is accurate and up to date in all applicable Electronic Medical Records (EMR).

· Identifies issues that require additional investigation and evaluation, validates discrepancies, and ensures appropriate follow-up.

· Resolves issues independently, and when appropriate, escalates to a supervisor.

· Assists the Patient Access Manager to ensure all patient access workflows, policies, and procedures are being followed.

· Acts as a liaison between patient, families, physicians, and the care team.

· Participates in interdepartmental process improvements and process evaluation efforts.

· Establishes and maintains a professional relationship with all staff to resolve problems, working as a team.

· Functions in a high-volume, multiple-task environment while producing quality work.

· Prioritizes workload and completes assignments within allotted time.

· Is able to work independently and solve problems.

· Meets established productivity and quality guidelines.

· Attends all applicable workshops and staff meetings (remote attendance accepted).

· Ability to educate patients on financial assistance options and collect copays as needed

· Meets with Patient Access Manager as needed to maintain professionalism, communication, customer service, and leadership

· Performs other duties as assigned.

Organization-Specific Performance Expectations, Duties, and Responsibilities:

· Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner.

· Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.

· Adheres to the MRH attire and dress code in accordance with organizational policies and procedures.

· Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively.

· Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required.

· Maintains strict patient confidentiality at all times.

· Reports to work punctually and completes assigned duties within established timeframes.

· Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives.

· Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.

· Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.

QUALIFICATIONS

· Must be at least 18 years of age (21 for positions requiring driving, with a valid driver’s license).

· Must be legally authorized to work in the United States.

· Must successfully pass a background check.

· Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).

· Must complete an Employee Health meeting prior to starting employment.

EDUCATION, LICENSURE(S), AND CERTIFICATION(S)

Required    Preferred

☐                 â˜’ Associate’s or Bachelor’s degree in Healthcare, Administration, Business, or related field.

☐                 â˜’ Current Basic Life Support (BLS) certification (or be obtained within ninety (90) days of hire).

EXPERIENCE

Required     Preferred

☐                   â˜’ One (1) year experience directly related to hospital medical staff or managed care credentialling.

☐                   â˜’ Medical terminology experience.

☐                   â˜’ Bilingual