Deputy Director 911 Central Dispatch

SUMMARY

Our 9-1-1 Administrative team is responsible for the telecommunicators within Madison County Central Dispatch and all operational aspects, including but not limited to training and quality assurance. Additionally, this position provides technical and training support for products to the county's 16 Fire and EMS agencies and 15 law enforcement agencies.

Incumbent serves in the appointed position of Deputy Director and serves at the pleasure of the Executive Director with approval by the Board of Commissioners, responsible for managing the daily operations of the communications center, maintaining various records, and supervising personnel.

ESSENTIAL JOB DUTIES AND TASKS

• Develop, edit, and maintain operating policy and procedures manual.
• Review and evaluate the schedule and provide direction to shift supervisors in the coverage of the center.
• Maintain a monthly overtime list and work with supervisors to keep overtime below the budgeted level.
• Work with all shift supervisors to ensure proper workflows are being maintained so the center operates efficiently.
• Initiate, document, and forward all disciplinary actions of employees up to 40 working hours in length to the Executive Director.
• Resolve conflicts.
• Conduct meetings with supervisors and employees.
• Coordinate pre-employment testing, interviewing, hiring, and training of employees.
• Responsible for developing, implementing, and tracking training hours and certifications for employees.
• Coordinate the training and implementation of new software applications.
• Attend committee meetings as designated by the Executive Director
• Planning, executing, and managing various community events, utilizing different platforms for outreach.
• Manage social media accounts and creating engaging content to promote community engagement and awareness.
• Manage weekly payrolls for all employees and forwards to Executive Director for approval.
• Determine current and future software needs; evaluate and make recommendations on proposed changes or enhancements; and collaborate with other system managers.
• Gather data and prepare reports relating to public safety emergency response, statistical research, and dispatch activities utilizing Microsoft Office products and vendor-specific software.
• Work directly with IDACS coordinator to ensure all job duties are completed.
• Process FOIA request.
• Assist in reviewing the performance appraisals of all employees, as completed by supervisors.
• Respond after hours, as needed, for emergency situations.
• Other duties as required.

MINIMUM REQUIREMENTS

• A minimum of three (3) years related experience, or equivalent combination of education and experience.
• Baccalaureate degree in Computer Science, Information Management, Statistics, GIS, or equivalent is preferred.
• Experience in emergency services and communications highly preferred.
• Must not have committed, been involved in, or been convicted of a felony or serious misdemeanor.
• Must be able to perform all essential job functions. (reasonable accommodation may be made on case-by-case basis)
• Must be able to obtain and maintain the following licenses and certification within 6 months of hire.

o IDACS

o CJIS Security Awareness Level 4

o Powerphone

§ Emergency Medical Dispatching

§ Emergency Fire Dispatching

§ Emergency Police Dispatching

KNOWLEDGE, SILLS, AND ABILITIES

• Available to work different shifts and respond after hours for emergency situations.
• Ability to utilize a variety of software and hardware systems including CAD console and digital recording systems.
• Must have excellent communication and interpersonal skills with emphasis on listening, oral, and written communication.
• Must have advanced knowledge of emergency 911 dispatching standards and of Madison County Government Policy and Procedures.
• Must have initiative, set priorities, meet deadlines, and be able to handle multiple projects at the same time.
• Ability to maintain the confidentiality of susceptible information.
• Extensive knowledge of New World/Tyler CAD software.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Experience with all aspects of Microsoft Outlook, Word, Excel, PowerPoint, Google Chrome, and other specialized PSAP software products.

WORK ENVIRONMENT

Work is performed in an emergency communications center, working scheduled shifts at any time including weekends and holidays. The work level can fluctuate from minimal to fast-paced and high volume. The Deputy Director must be able to detect, address, and resolve problems involving members of the public, the department, and various public safety agencies. The Deputy Director must be able to use tact and discretion in dealing with situations, including the ability to work under pressure while maintaining professional composure.

PHYSICAL REQUIREMENTS

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.