Deputy Chief Administrative Officer

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Description

The Deputy Chief Administrative Officer (DCAO) serves as a strategic and operational leader responsible for supporting the Chief Administrative Officer (CAO) in overseeing the organization's administrative functions, operational effectiveness, and execution of strategic initiatives. The DCAO works across departments to improve organizational performance, ensure efficient business operations, and drive alignment between organizational goals and day-to-day activities.

Requirements

KNOWLEDGE AND QUALIFICATIONS:

• Partner with the CAO to develop and execute organizational strategies, priorities, and operational plans
• Lead enterprise-wide initiatives that improve organizational effectiveness, efficiency, and service delivery
• Monitor progress toward strategic goals and recommend adjustments as needed
• Represents the CAO in executive meetings, board meetings, and stakeholder engagements when designated
• Provide leadership and guidance to administrative (Human Resources, Information Technology, Procurement, Administrative Services, Facilities, and Public Relations) teams in support of the CAO
• Foster a positive, inclusive, and high-performing workplace culture
• Support workforce planning, talent development, succession planning, and employee engagement initiatives
• Coach and mentor managers and emerging leaders
• Develop and implement policies, procedures, and systems to enhance organizational performance
• Identify operational risks and implement mitigation strategies
• Ensure compliance with organizational policies, regulatory requirements, and industry standards
• Assist in developing and managing organizational budgets
• Monitor expenditures and ensure efficient allocation and use of resources
• Collaborate with finance leadership on forecasting, financial planning, and resource optimization
• Support procurement and contract management activities as needed
• Establish and monitor key performance indicators (KPIs) and operational metrics
• Analyze organizational data to identify trends, opportunities, and areas for improvement
• Lead process improvement initiatives and promote a culture of continuous improvement
• Drive accountability for departmental and organizational goals
• Build and maintain strong relationships with internal and external stakeholders.
• Coordinate cross-functional projects and facilitate collaboration across departments.
• Serve as a liaison between executive leadership and operational teams.
• Performs other duties as required

KNOWLEDGE AND QUALIFICATIONS:

• Bachelor's degree Business Management, Finance, or equivalent combination of education and experience
• Advanced degree in Business Administration, or related field is preferred or equivalent experience
• 10+ years of progressive leadership experience in operations, administration, resource management, business management, or a related field
• Demonstrated ability to lead and influence cross-functional teams in complex, matrixed organizations
• Exceptional communication, problem-solving, and relationship-building skills
• Experience developing and implementing policies, procedures, and governance frameworks
• Demonstrated experience managing complex organizational initiatives and cross-functional teams
• Experience working within highly regulated industries such as housing finance, financial services, banking, government, or non-profit organizations
• Experience supporting executive leadership teams during periods of strategic transformation, organizational change, or regulatory oversight
• Possess the ability to lead, coach and develop staff
• Excellent communication skills; written and verbal