Deposit Servicing Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Deposit Servicing Specialist

Location: Lebanon, TN

If you're looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you.

ABOUT US:

Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees-through recognition, rewards, and opportunities to grow. Inside our walls, you'll find a workplace that reflects the same trusted reputation we've built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here-feedback drives decisions on workplace flexibility, transparency, and strategic priorities.

ABOUT THE POSITION:

If Retail is the face of our brand, Operations is the heartbeat that keeps everything moving. In an Operations role, you're the unseen hero ensuring every process runs smoothly so customers experience consistency and trust every single day. You may not interact with customers directly, but your impact is undeniable-you're the reason the organization stays strong, secure, and ready for whatever challenges come our way. Think of yourself as part of the vital system that keeps the big picture alive, year after year. When you thrive, the entire organization thrives.

.

POSITION SUMMARY:

The Deposit Servicing Specialist I is responsible for reviewing and determining course of action for various corrections to items presented for payment. This position also reviews and processes Verification of Deposit. The Deposit Servicing Specialist I reports to the Deposit Servicing Manager and provides excellent customer service to team members and customers while demonstrating the Company's values and supporting the mission.

POSIITON DUTIES & RESPONSIBILITIES:

• Research and determine course of action for various corrections to items presented for payment, in a timely and accurate manner
• Review and process Verification of Deposit
• Process and resolve returned mail
• Stay abreast of all procedures and processes related to item correction and processing Verification of Deposit
• Respond to branch inquiries in a timely manner
• Identify and assist with implementation of process improvements
• Assist with special projects
• Cross train with members of Deposit Servicing to develop additional knowledge and skills
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks
• Attend training as requested
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
• Participate in outside community activities as required
• Perform other duties as assigned

REQUIRED QUALIFICATIONS:

• High school diploma or GED
• 2 years of experience in banking operations preferred
• 1 year of experience with host computer systems as relates to deposit operations preferred
• Knowledge of federal regulations as pertains to deposits
• Familiar with UCC Code, check clearing and return item regulations
• Ability to focus on high level of detail verification
• Strong ability to multi-task
• Proficient with Microsoft Office and other standard software applications
• Excellent organization and communication skills as well as the ability to interact in a helpful and professional manner
• Ability to work on multiple projects simultaneously while accomplishing daily tasks
• Effective verbal and written communication skills
• Excellent interpersonal skills
• Critical thinking and problem-solving skills
• High standards for integrity, honesty, professionalism, and work ethic
• Commitment to service excellence
• Ability to work independently while demonstrating excellent organization and follow through
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Ability and willingness to work with purpose and a strong sense of urgency
• Self-motivated, positive, and enthusiastic
• Self-starter with a strong desire to exceed expectations
• Maintain confidentiality discretion
• Ability to interact with customers and employees in a friendly and professional manner
• Ability to effectively work in collaboration with others to achieve business objectives
• Willing to grow and be challenged

COMPREHENSIVE BENEFITS & RECOGNITION:

We believe success should be acknowledged and celebrated. That's why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more. Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees' contributions are recognized companywide.

GROW WITH US:

"Grow With Us" is more than a slogan-it's an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons through School Bank, exploring diverse career paths through our Banker Academy Program, or investing in yourself through our Employee Stock Purchase program, you'll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.