Deposit Operations Payment Specialist (FT)

Deposit Operations Payment Specialist (FT)

Westfield, MA

Job Title: Deposit Operations Payment Specialist Department: Operations Job Status: Full Time FLSA Status: Non-Exempt Grade: 8 …","html_description":"

Job Title: Deposit Operations Payment Specialist

Department: Operations

Job Status: Full Time

FLSA Status: Non-Exempt

Grade: 8

Amount of Travel: No Travel

Reports To: Deposit Operations Assistant Manager

Positions Supervised: N/A

POSITION SUMMARY Responsible for providing back-office support to customers, bank staff and Deposit Operations Associates relating to products and services offered and administered by the Operations Department. Subject matter expert in ACH and Instant Payment processing.

ESSENTIAL FUNCTIONS

• Serve as a subject matter expert and resource for ACH and Instant Payments in accordance with Regulation E and NACHA rules and guidelines.
• Interpret and apply bank deposit operations and ACH compliance requirements, ensuring all transactions adhere to applicable NACHA rules, regulatory standards, and internal risk‑management controls.
• Main point of contact for customers and branch staff to research and resolve ACH and Instant Payment inquiries.
• Reviews daily ACH Exception and Reject Reconciliation reports to process non-posted items, IAT transactions, death notifications, and ACH rejected items.
• Determines exception transaction results and processes daily ACH returns through DNA Core system and FedLine Advantage.
• Reviews daily workflow queues in OnBase to review and process all Reg E and corporate claims, stop payments, and federal benefits enrollment forms.
• Processes reclamations within the established timeframe.
• Processes ACH Positive Pay Returns from the BGDS Department daily.
• Downloads Fed ACH Returns report from FedLine Advantage weekly.
• Downloads standard reports from FedLine Advantage monthly.
• Researches and reconciles any outages on the ACH In Process General Ledger account.
• Balances the ELAN account monthly.
• Utilizes Payment Exchange system to monitor Instant Payment transactions including Instant Payment fraud and disputes.
• Provides support and backup on all tasks performed by the Deposit Operations Associates.
• Assists in training new and existing Deposit Operations Associates on ACH and Instant Payments related tasks.
• Assists the Deposit Operations Manager, as needed.
• Identify areas for improvement and work with management to implement recommended changes.
• Monitors procedures for accuracy and update as needed.
• Research problems of a more complex nature.
• Process all adjustment requests.
• Assists with gathering documentation for audit requests.
• Must complete NACHA, NEACH, BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.
• Performs additional duties as requested.

POSITION QUALIFICATIONS

Competencies

• Communication
• Job Knowledge
• Productivity & Time Management
• Quality
• Teamwork & Cooperation

Education/Experience/Skills & Abilities

• High School Diploma or GED required.
• Minimum 1 year of bank deposit operations and ACH processing experience.
• Accredited ACH Professional (AAP) certification after two years of ACH experience.
• Strong attention to detail and accuracy.
• Excellent customer service and problem-solving skills.
• Working knowledge of Microsoft Office (Word and Excel).
• Ability to multi-task with good organizational skills. Working knowledge of the bank's deposit products and services.

PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand Occasionally

10 lbs or less Occasionally

Walk Occasionally

11 - 20 lbs Occasionally

Sit Constantly

21 - 50 lbs Not Applicable

Handling/Fingering Occasionally

51 - 100 lbs Not Applicable

Reach Outward Not Applicable

Over 100 lbs Not Applicable

Reach Above Shoulder Not Applicable

Push/Pull

Climb Not Applicable

12 lbs or less Occasionally

Crawl Not Applicable

13 - 25 lbs Occasionally

Squat or Kneel Not Applicable

26 - 40lbs Not Applicable

Bend Not Applicable

41 - 100 lbs Not Applicable

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

","url":"/job/1035650/deposit-operations-payment-specialist-ft","joblink_url":"https://westfield-bank.checkwritersrecruit.com/job/1035650/deposit-operations-payment-specialist-ft","posted_at":"2026-06-24T11:33:55-04:00","location":"Westfield, MA","location_info":{"country":"US","address":"","city":"Westfield","state":"MA","zipcode":""},"job_code":"1000920","category":null,"enable_application_address_completion?":true,"allow_job_board_applications":false,"collect_linkedin_profile?":true,"is_address_enabled?":true,"is_address_required?":true,"show_contact_preference?":true,"resume_upload_enabled?":true,"resume_upload_required?":true,"coverletter_upload_enabled?":true,"coverletter_upload_required?":false,"other_upload_enabled?":true,"referral_required?":true,"referral_options":["WB Employee","Facebook","Indeed","Friend/Colleague","Glassdoor.com","LinkedIn","MassLive","SimplyHired","ZipRecruiter","Other Website"],"disclosure_agreement":"

We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to: race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status or uniformed service member status.

I certify that the facts set forth in this employment application and attached application materials including but not limited to my resume, are complete, true and accurate to the best of my knowledge. I understand that any falsification, misrepresentation, or omission of any information may result in disqualification from consideration for this position or if hired, disciplinary action up to and including discharge.

I understand that as part of the hiring process and where permitted by federal, state, and; or local law the company may wish to obtain "consumer reports" as part of a background investigation. If applicable and permitted by law, I understand the company will provide me with separate written notification of this intent and I agree to complete any requisite authorization forms.

THIS COMPANY IS AN AT-WILL EMPLOYER AS ALLOWED BY APPLICABLE STATE LAW. IF HIRED, I UNDERSTAND THIS MEANS THAT EITHER THE COMPANY OR I MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT NOTICE OR CAUSE. FURTHER, NO EMPLOYEE OR REPRESENTATIVE OF THE COMPANY IS AUTHORIZED TO ENTER INTO AN AGREEMENT, EXPRESS OR IMPLIED, WITH ME OR ANY OTHER APPLICANT FOR EMPLOYMENT FOR A SPECIFIED PERIOD OF TIME UNLESS SUCH AN AGREEMENT IS IN A WRITTEN CONTRACT SIGNED BY THE PRESIDENT OF THE COMPANY.

I authorize the company to confirm all statements in this application and; or on my resume as it relates to the position and to the extent permitted by applicable law. I hereby release the company and its authorized representatives to verify all information provided by me. I authorize any party contacted by this employer including persons, schools, organization or former employers to disclose such information from any liability, claims, charges or causes of action which may result of the delivery or disclosure of requested information.

I have read all of the information contained in this candidate profile.

","captcha_enabled?":false,"remote":false,"max_salary":{"amount":"34.18","currency":"USD"},"min_salary":{"amount":"22.79","currency":"USD"},"pay_frequency":"hourly","show_remote_in_location":false,"hidden?":false,"questions":[{"table":{"id":8330287,"option_type":"yes-no","question":"Are you legally authorized to work in the United States without sponsorship?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":8330288,"option_type":"yes-no","question":"Are you at least 18 years of age or older?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":8330289,"option_type":"yes-no","question":"As a condition of employment, are you willing to submit to a background check and credit check? Please note, a history of collections charge offs or bankruptcy may hinder the ability to move forward with your application. ","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":8330290,"option_type":"multiple-choice","question":"If offered employment with our company, how much notice do you need to provide your current employer?","required?":true,"flags":null,"options":["Available Immediately","1 week","2 weeks","More than 2 weeks"]}},{"table":{"id":8330291,"option_type":"multiple-choice","question":"Select the answer that describes the best time that we can reach you?","required?":true,"flags":null,"options":["Mornings before noon","Afternoons between 12-5pm","Weekends","Anytime"]}},{"table":{"id":8330292,"option_type":"yes-no","question":"Have you applied for a position previously with Westfield Bank?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":8330293,"option_type":"essay","question":"If you were referred by a current WB Employee, what is the name of the person who referred you?","required?":false,"flags":null,"options":[]}},{"table":{"id":8330294,"option_type":"essay","question":"Do you require any time off within the first 6 months of hire?","required?":true,"flags":null,"options":[]}}]}},"labelTranslations":{"back_to_jobs":"Back to Jobs","apply_for_this_position":"Apply for this Position","back_to_wl_jobs":"All Jobs at Checkwriters Recruit"},"lang":"en","recaptchaSiteKey":"6Le5hLsSAAAAAE43yKMBj3XR8Ox2GNeDD4VYZx_5","showGDPRDisclosure":true,"showNotify":true,"showReferral":true,"source":null,"widgetMode":null,"showBackButtons":true}">

Job Title: Deposit Operations Payment Specialist

Department: Operations

Job Status: Full Time

FLSA Status: Non-Exempt

Grade: 8

Amount of Travel: No Travel

Reports To: Deposit Operations Assistant Manager

Positions Supervised: N/A

POSITION SUMMARY Responsible for providing back-office support to customers, bank staff and Deposit Operations Associates relating to products and services offered and administered by the Operations Department. Subject matter expert in ACH and Instant Payment processing.

ESSENTIAL FUNCTIONS

• Serve as a subject matter expert and resource for ACH and Instant Payments in accordance with Regulation E and NACHA rules and guidelines.
• Interpret and apply bank deposit operations and ACH compliance requirements, ensuring all transactions adhere to applicable NACHA rules, regulatory standards, and internal risk‑management controls.
• Main point of contact for customers and branch staff to research and resolve ACH and Instant Payment inquiries.
• Reviews daily ACH Exception and Reject Reconciliation reports to process non-posted items, IAT transactions, death notifications, and ACH rejected items.
• Determines exception transaction results and processes daily ACH returns through DNA Core system and FedLine Advantage.
• Reviews daily workflow queues in OnBase to review and process all Reg E and corporate claims, stop payments, and federal benefits enrollment forms.
• Processes reclamations within the established timeframe.
• Processes ACH Positive Pay Returns from the BGDS Department daily.
• Downloads Fed ACH Returns report from FedLine Advantage weekly.
• Downloads standard reports from FedLine Advantage monthly.
• Researches and reconciles any outages on the ACH In Process General Ledger account.
• Balances the ELAN account monthly.
• Utilizes Payment Exchange system to monitor Instant Payment transactions including Instant Payment fraud and disputes.
• Provides support and backup on all tasks performed by the Deposit Operations Associates.
• Assists in training new and existing Deposit Operations Associates on ACH and Instant Payments related tasks.
• Assists the Deposit Operations Manager, as needed.
• Identify areas for improvement and work with management to implement recommended changes.
• Monitors procedures for accuracy and update as needed.
• Research problems of a more complex nature.
• Process all adjustment requests.
• Assists with gathering documentation for audit requests.
• Must complete NACHA, NEACH, BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.
• Performs additional duties as requested.

POSITION QUALIFICATIONS

Competencies

• Communication
• Job Knowledge
• Productivity & Time Management
• Quality
• Teamwork & Cooperation

Education/Experience/Skills & Abilities

• High School Diploma or GED required.
• Minimum 1 year of bank deposit operations and ACH processing experience.
• Accredited ACH Professional (AAP) certification after two years of ACH experience.
• Strong attention to detail and accuracy.
• Excellent customer service and problem-solving skills.
• Working knowledge of Microsoft Office (Word and Excel).
• Ability to multi-task with good organizational skills. Working knowledge of the bank's deposit products and services.

PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand Occasionally

10 lbs or less Occasionally

Walk Occasionally

11 - 20 lbs Occasionally

Sit Constantly

21 - 50 lbs Not Applicable

Handling/Fingering Occasionally

51 - 100 lbs Not Applicable

Reach Outward Not Applicable

Over 100 lbs Not Applicable

Reach Above Shoulder Not Applicable

Push/Pull

Climb Not Applicable

12 lbs or less Occasionally

Crawl Not Applicable

13 - 25 lbs Occasionally

Squat or Kneel Not Applicable

26 - 40lbs Not Applicable

Bend Not Applicable

41 - 100 lbs Not Applicable

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

JOB CODE: 1000920

Job Title: Deposit Operations Payment Specialist Department: Operations Job Status: Full Time FLSA Status: Non-Exempt Grade: 8 …","html_description":"

Job Title: Deposit Operations Payment Specialist

Department: Operations

Job Status: Full Time

FLSA Status: Non-Exempt

Grade: 8

Amount of Travel: No Travel

Reports To: Deposit Operations Assistant Manager

Positions Supervised: N/A

POSITION SUMMARY Responsible for providing back-office support to customers, bank staff and Deposit Operations Associates relating to products and services offered and administered by the Operations Department. Subject matter expert in ACH and Instant Payment processing.

ESSENTIAL FUNCTIONS

• Serve as a subject matter expert and resource for ACH and Instant Payments in accordance with Regulation E and NACHA rules and guidelines.
• Interpret and apply bank deposit operations and ACH compliance requirements, ensuring all transactions adhere to applicable NACHA rules, regulatory standards, and internal risk‑management controls.
• Main point of contact for customers and branch staff to research and resolve ACH and Instant Payment inquiries.
• Reviews daily ACH Exception and Reject Reconciliation reports to process non-posted items, IAT transactions, death notifications, and ACH rejected items.
• Determines exception transaction results and processes daily ACH returns through DNA Core system and FedLine Advantage.
• Reviews daily workflow queues in OnBase to review and process all Reg E and corporate claims, stop payments, and federal benefits enrollment forms.
• Processes reclamations within the established timeframe.
• Processes ACH Positive Pay Returns from the BGDS Department daily.
• Downloads Fed ACH Returns report from FedLine Advantage weekly.
• Downloads standard reports from FedLine Advantage monthly.
• Researches and reconciles any outages on the ACH In Process General Ledger account.
• Balances the ELAN account monthly.
• Utilizes Payment Exchange system to monitor Instant Payment transactions including Instant Payment fraud and disputes.
• Provides support and backup on all tasks performed by the Deposit Operations Associates.
• Assists in training new and existing Deposit Operations Associates on ACH and Instant Payments related tasks.
• Assists the Deposit Operations Manager, as needed.
• Identify areas for improvement and work with management to implement recommended changes.
• Monitors procedures for accuracy and update as needed.
• Research problems of a more complex nature.
• Process all adjustment requests.
• Assists with gathering documentation for audit requests.
• Must complete NACHA, NEACH, BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.
• Performs additional duties as requested.

POSITION QUALIFICATIONS

Competencies

• Communication
• Job Knowledge
• Productivity & Time Management
• Quality
• Teamwork & Cooperation

Education/Experience/Skills & Abilities

• High School Diploma or GED required.
• Minimum 1 year of bank deposit operations and ACH processing experience.
• Accredited ACH Professional (AAP) certification after two years of ACH experience.
• Strong attention to detail and accuracy.
• Excellent customer service and problem-solving skills.
• Working knowledge of Microsoft Office (Word and Excel).
• Ability to multi-task with good organizational skills. Working knowledge of the bank's deposit products and services.

PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand Occasionally

10 lbs or less Occasionally

Walk Occasionally

11 - 20 lbs Occasionally

Sit Constantly

21 - 50 lbs Not Applicable

Handling/Fingering Occasionally

51 - 100 lbs Not Applicable

Reach Outward Not Applicable

Over 100 lbs Not Applicable

Reach Above Shoulder Not Applicable

Push/Pull

Climb Not Applicable

12 lbs or less Occasionally

Crawl Not Applicable

13 - 25 lbs Occasionally

Squat or Kneel Not Applicable

26 - 40lbs Not Applicable

Bend Not Applicable

41 - 100 lbs Not Applicable

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

","url":"/job/1035650/deposit-operations-payment-specialist-ft","joblink_url":"https://westfield-bank.checkwritersrecruit.com/job/1035650/deposit-operations-payment-specialist-ft","posted_at":"2026-06-24T11:33:55-04:00","location":"Westfield, MA","location_info":{"country":"US","address":"","city":"Westfield","state":"MA","zipcode":""},"job_code":"1000920","category":null,"enable_application_address_completion?":true,"allow_job_board_applications":false,"collect_linkedin_profile?":true,"is_address_enabled?":true,"is_address_required?":true,"show_contact_preference?":true,"resume_upload_enabled?":true,"resume_upload_required?":true,"coverletter_upload_enabled?":true,"coverletter_upload_required?":false,"other_upload_enabled?":true,"referral_required?":true,"referral_options":["WB Employee","Facebook","Indeed","Friend/Colleague","Glassdoor.com","LinkedIn","MassLive","SimplyHired","ZipRecruiter","Other Website"],"disclosure_agreement":"

We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to: race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status or uniformed service member status.

I certify that the facts set forth in this employment application and attached application materials including but not limited to my resume, are complete, true and accurate to the best of my knowledge. I understand that any falsification, misrepresentation, or omission of any information may result in disqualification from consideration for this position or if hired, disciplinary action up to and including discharge.

I understand that as part of the hiring process and where permitted by federal, state, and; or local law the company may wish to obtain "consumer reports" as part of a background investigation. If applicable and permitted by law, I understand the company will provide me with separate written notification of this intent and I agree to complete any requisite authorization forms.

THIS COMPANY IS AN AT-WILL EMPLOYER AS ALLOWED BY APPLICABLE STATE LAW. IF HIRED, I UNDERSTAND THIS MEANS THAT EITHER THE COMPANY OR I MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT NOTICE OR CAUSE. FURTHER, NO EMPLOYEE OR REPRESENTATIVE OF THE COMPANY IS AUTHORIZED TO ENTER INTO AN AGREEMENT, EXPRESS OR IMPLIED, WITH ME OR ANY OTHER APPLICANT FOR EMPLOYMENT FOR A SPECIFIED PERIOD OF TIME UNLESS SUCH AN AGREEMENT IS IN A WRITTEN CONTRACT SIGNED BY THE PRESIDENT OF THE COMPANY.

I authorize the company to confirm all statements in this application and; or on my resume as it relates to the position and to the extent permitted by applicable law. I hereby release the company and its authorized representatives to verify all information provided by me. I authorize any party contacted by this employer including persons, schools, organization or former employers to disclose such information from any liability, claims, charges or causes of action which may result of the delivery or disclosure of requested information.

I have read all of the information contained in this candidate profile.

","captcha_enabled?":false,"remote":false,"max_salary":{"amount":"34.18","currency":"USD"},"min_salary":{"amount":"22.79","currency":"USD"},"pay_frequency":"hourly","show_remote_in_location":false,"hidden?":false,"questions":[{"table":{"id":8330287,"option_type":"yes-no","question":"Are you legally authorized to work in the United States without sponsorship?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":8330288,"option_type":"yes-no","question":"Are you at least 18 years of age or older?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":8330289,"option_type":"yes-no","question":"As a condition of employment, are you willing to submit to a background check and credit check? Please note, a history of collections charge offs or bankruptcy may hinder the ability to move forward with your application. ","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":8330290,"option_type":"multiple-choice","question":"If offered employment with our company, how much notice do you need to provide your current employer?","required?":true,"flags":null,"options":["Available Immediately","1 week","2 weeks","More than 2 weeks"]}},{"table":{"id":8330291,"option_type":"multiple-choice","question":"Select the answer that describes the best time that we can reach you?","required?":true,"flags":null,"options":["Mornings before noon","Afternoons between 12-5pm","Weekends","Anytime"]}},{"table":{"id":8330292,"option_type":"yes-no","question":"Have you applied for a position previously with Westfield Bank?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":8330293,"option_type":"essay","question":"If you were referred by a current WB Employee, what is the name of the person who referred you?","required?":false,"flags":null,"options":[]}},{"table":{"id":8330294,"option_type":"essay","question":"Do you require any time off within the first 6 months of hire?","required?":true,"flags":null,"options":[]}}]}},"labelTranslations":{"back_to_jobs":"Back to Jobs","apply_for_this_position":"Apply for this Position","back_to_wl_jobs":"All Jobs at Checkwriters Recruit"},"lang":"en","recaptchaSiteKey":"6Le5hLsSAAAAAE43yKMBj3XR8Ox2GNeDD4VYZx_5","showGDPRDisclosure":true,"showNotify":true,"showReferral":true,"source":null,"widgetMode":null,"showBackButtons":false}">