Deposit Operations Manager

Coosa Valley Credit Union is excited to announce an opening for Deposit Operations Manager within our Annex location! We are looking for people who ensure the accuracy, efficiency, and integrity of deposit operations through effective team leadership, sound operational controls, and compliance with applicable regulations. Someone who is responsible for aligning people, processes, and systems to support consistent service delivery, risk mitigation, and continuous improvement across all deposit operations.We are looking for individuals who are passionate about helping our members achieve their financial goals and improve their financial well-being. If you are eager to be a part of a dynamic team dedicated to making a positive impact in the lives of our members, we encourage you to apply today for this exciting opportunity within Coosa Valley Credit Union!

Job Description:
Demonstrate CVCU culture and values while providing strategic leadership and operational oversight for all
deposit-related functions. Knowledge, understanding, and compliance with job-related
regulatory requirements including but not limited to Bank Secrecy Act (BSA), Anti-Money Laundering (AML),
USA Patriot Act, OFAC, Reg CC, Reg E, NACHA rules, Reg J, UCC Articles 3&4, and Fair Lending
Regulations. Also responsible for the following:

• Provide direct leadership and oversight of multiple deposit operations functions, including ACH/EFT processing, wire transfers, debit card and ATM operations, share draft processing and exceptions, IRA/HSA administration, cash ordering, account maintenance, remote services, new account review, and digital deposit platforms. Establish clear ownership, accountability, and documented responsibilities across all functional areas.

• Manage daily operational workflows to ensure accuracy, timeliness, and adherence to established service level standards. Monitor balancing, settlement, and exception activity, ensuring discrepancies are investigated, resolved, and escalated appropriately.

• Ensure compliance with regulatory, audit, and internal control requirements. Maintain audit readiness, coordinate audit preparation, and lead timely remediation of audit findings. Enforce standardized policies, procedures, and internal controls to minimize operational and regulatory risk.

• Lead, coach, and develop downline staff through ongoing performance management, training, and development planning. Promote cross-training and depth of expertise across teams to support continuity, scalability, and succession planning. Serve as the escalation point for complex operational or system-related issues.

• Oversee effective use of the core processing system and digital banking platforms supporting deposit functions. Identify process inefficiencies, lead operational improvements, support automation initiatives, and participate in system enhancements, upgrades, and user acceptance testing. Partner with SVP of Operations, IT and vendors to resolve system issues impacting operational performance.

• Performs other related duties as assigned.

Job Qualifications:

• Five years to eight years of similar or related experience.
• (1) A two-year college degree, or (2) completion of a specialized certification or licensing,
  or (3) completion of specialized training courses conducted by vendors, or (4) job-specific
  skills acquired through an apprenticeship program.
• Work involves much personal contact with others inside and/or outside the organization for
  the purpose of first-level conflict resolution, building relationships, and soliciting
  cooperation. Discussions involve a higher degree of confidentiality and discretion,
  requiring diplomacy and tact in communication.
• Ability to organize projects, priorities and time management. Excellent analytical skills.
  Critical level of attention to detail and problem solving skills required. Excellent verbal and
  written communication skills.
• Remains in a stationary position for 50% or more of the time.
  Regularly operates office equipment, such as a computer, calculator, copy machine, and
  printer.
  Communicates information and ideas effectively, ensuring accurate exchange of
  information in all situations.
  Observes details at close range, typically within a few feet of the observer.
  Occasionally moves items weighing 10-15 pounds within the work location or as needed.
• This position requires approximately 25% or less travel time. Travel will primarily be local,
  but may extend to any location where the organization operates. Some travel for training or
  conferences may involve overnight stays, depending on business needs. The work
  environment is a professional, office-based setting that promotes collaboration, open
  communication, and a positive atmosphere. Employees are encouraged to work both
  independently and as part of a team.

Core Competencies:

Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, changes approach or method to best fit the situation.

Business Ethics - Treats people with kindness and respect, keeps commitments, inspires the trust of others, works ethically and with integrity, and upholds organizational values.

Communications - Expresses ideas and thoughts verbally and in written form, exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, writes clearly and informatively, edits work for spelling and grammar, varies writing style to meet needs, presents numerical data effectively, demonstrates effective and clear presentation skills.

Initiative - Volunteers readily, undertakes self-development activities, seeks increased responsibilities, takes independent actions and calculated risks, looks for and takes advantage of opportunities, asks for and offers help when needed.

Problem Solving - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem-solving situations, uses reason even when dealing with emotional topics.

Sales Skills - Achieves sales goals, overcomes objections with persuasion and persistence, initiates new contacts, maintains customer satisfaction, maintains records and promptly submits information.

What does it mean to work at Coosa Valley Credit Union?

At Coosa Valley, serving our members is not just a job; we have a much higher purpose.

At Coosa Valley Credit Union, "We Care" and "We Listen" are two core values that differentiate us from banks and other financial institutions. Here we still do business like neighbors helping neighbors, an old fashioned approach that combines modern technologies and the warm professional service members deserve. No matter the need or unusual circumstance, we still listen.

We use our Core Values as a guide and constant reminder that we can always improve our members’ lives. We don’t charge more so that we can increase a line on a graph and we don’t believe that revenue is most important. Our purpose is simple: to help people in our hometown live better financial lives.

“Helping People Live Better Financial Lives” is the purpose that unites all of us at CVCU. We want to create value – for our members, for our employees, and for the communities in which we operate. CVCU’s employees will always put their experience, pride and enthusiasm into making this happen.