Deployment Engineer

OverviewAs a deployment engineer, you are the tip of the spear. You will lead the implementation of our robots in logistics warehouses. You will need to be a fast learner & independent thinker who can work with our engineering and go-to-market teams to make our customers happy and successful. You naturally build alliances and can seamlessly integrate with other people: the customer will see you as a trusted teammate, and the engineering and development teams will view your input as the “Ground Truth”. The ideal candidate will be able to grow with the company and take on additional leadership roles over time. You will have a variety of responsibilities across physical deployment and integration, customer support, and new product development and launch. This is an exciting opportunity to have a real impact on the development of our fast-growing fleet of robots deployed in logistics warehouses across the United States. Fluency in Spanish is a big plus as it helps us interact with some of our warehouse associate stakeholders.ResponsibilitiesDeploy and install automation solutions, including industrial robot arms, software, and auxiliary hardwareSupport product testing and launch by working with product management and engineering teams on understanding customer needs, developing test instrumentation, executing testing, and analyzing resultsWrite documentation on product operating and testing proceduresSupport manufacturing and engineering design with Design for Deployment and Design for Reliability feedback and data analysis from the fieldProvide on-call technical support to customers post-deploymentConduct on-site integration and test activities and evaluate post go-live performance metricsIntroduce and walk through new features with customers directly for timely feedback to software and hardware teams at Pickle HQ for iterative, responsive product developmentBe the primary field point of contact for customers. Be ready and willing to do whatever it takes to keep customers happy and build trust with them in their own native processes, so they see Pickle as valued fellow team member and not just a contractorHelp facilitate not only engineering interactions but also support sales and marketing efforts as the front-facing Pickle point of contact to customers while on-siteExecute field retrofits. Work with the mechanical, electrical, and software engineers on troubleshooting field issuesPosition RequirementsAnalytical, technical and problem solving skills that can be applied to real world solutionsOrganization and time management skills. Ability to cope with fluctuating workloads and high stress situationsFamiliarity with Linux, python, and git based version control. Experience with cloud based technologies and databases is a plusBasic mechanical and electrical repair skills. Are you a tinkerer?General understanding of network topologies such as VPNs, firewalls, and routersAbility to write tools and scripts to automate repetitive tasksExperience reading debug output and recording logs and information on software bugsUndergraduate-level understanding of engineering physics and design principles, gained via an undergraduate degree or equivalent real world experience (having both is nice, but either one can suffice)Experience in services or deployment engineering positions is a plusExcellent written and oral communication skills, can effectively run a meeting and summarize the results for a wider audienceSpanish language proficiency is extremely valuableTravelPosition requires significant travel (50%-70%) to customer sites in North AmericaTravel will require up to 2 weeks at a time located on-site at customer warehouseOccasional travel will be required as part of On-Call technical support duties when not deploying technology with a new customerLocationCompany headquarters are located in Cambridge, MA. We are looking to hire staff based in the Dallas, TX area to service our DFW-based clients as well as others scattered across North America.Seniority levelNot ApplicableEmployment typeFull-timeJob functionInformation TechnologyIndustriesTransportation, Logistics, Supply Chain and Storage#J-18808-Ljbffr