Department Assistant - Radiology OP

Summary:

This position serves as the primary receptionist for the CHRISTUS Women's Health Center and Southwest Louisiana Imaging Center. The position is responsible for patient coordination between the two businesses and expedites the patient's access through admissions. The assistant tracks arrivals and no shows. Follow-up by phone is performed for a re-schedule of service. The position is responsible for managing image record checkout to the patient if needed, managing the checkout authorization. This position rounds the patient waiting areas addressing customer waits and other concerns. The position should have knowledge of insurance coding and authorization process for Women's Health Services, CAT Scan, MRI, and X-Ray.

Responsibilities:

Organization:

• Prepares- the incoming patient schedules for both CWHC and SWLAI are prepared for arrival of patient.
• Greets - incoming patients are greeted and asked for Identification and proof of insurance.
• Coordinates- patients are coordinated to the appropriate business and expedited.
• Self Development- Communicates self learning needs to Director. Demonstrates.
• Understanding of CHRISTUS values and mission. Utilizes skills as needed.
• Professionalism – Abides by the CHRISTUS standards of behavior. Acts as Resources.
• Person for staff, visitors and phone inquiries.

Leadership:

• Judgement - Exercises judgement and guides others in positive work environment habits. Serves as role model to other health team members.
• Stewardship - Accepts resources and serves as a preceptor to other health team members.
• Preceptorship - Aware of the need for learning and assumes responsibility for education of students and peers.
• Team Process - Understands team process and demonstrates keen interest in CQI. Participates in projects related to hospital operation.
• Operational Contribution - Understanding and supporting the organization by following rules and regulations which govern the employee’s appearance, working schedule, and general behavior.

Quality Maintenance:

• Quality Control - Understands and performs quality testing and recognizes trends which develop on control charts and recommends change.
• Machines, Tools, Equipment, and Work Orders (Required to Operate), Computer, Printer, Calculator, Copy Machine, Multi-line Telephone, Facsimile, and Transcription Equipment.

Worker Traits:

• Physical Demands and Working Conditions. Good vision and ability to read, without strain, printed material and size of Typewritten characters, glasses/contacts permitted. Ability to hear the Conversational voice, with or without a hearing aide. Ability to lift and carry Items up to thirty (30) pounds. Full use of arms and hands. 
• Responsibility for Errors and Losses
• Responsible for appropriate use of equipment and resources to facilitate
• Efficient Departmental operation.

Requirements:

• High School Education preferred
• Equivalent work experience. Medical Office Training
• Applications and PC operations. (As need arises, will Participate in computer training classes as offered.)
• Entry Level Position 
• Office setting

Work Schedule:

MULTIPLE SHIFTS AVAILABLE

Work Type:

Full Time