Communication Skills, Dental Insurance, Dentistry, Emerging Technology, English Language, Implants, Insurance, Multilingual, Organizational Skills, Orthodontics, Patient Care, Patient Follow-up, Preferred Provider Organization (PPO), Sales, Spanish Language, Telephone Skills, Treatment Plan
- Bonus based on performance
- Employee discounts
- Opportunity for advancement
Insurance & Treatment Coordinator (Bilingual – Spanish/English REQUIRED, DONT APPLY IF NOT BILINGUAL)
Location: Lake Worth, FL
Schedule: 25–35 hours per week
Compensation: $20–$25/hour, depending on experience plus commissions.
About Us
Sunset Smiles is a modern, growing dental practice in Lake Worth, FL. We specialize in implants, orthodontics, and cosmetic dentistry, using the latest technology to serve our community — especially the Latino population — with warmth, professionalism, and purpose.
Position Summary
We are hiring a bilingual Insurance & Treatment Coordinator to help patients understand and accept their treatment plans. You will play a key role in ensuring patients feel confident and cared for, while helping maintain a productive schedule and excellent patient experience.
Important: Full fluency in Spanish and English is 100% required.
Applications that do not meet this requirement will be automatically dismissed.
Key Responsibilities
- Present and explain treatment plans in a professional, caring, and effective way.
- Clearly explain dental insurance benefits (verification is handled by another team member).
- Support treatment acceptance using a consultative, trust-building approach.
- Follow up with patients who have pending treatment.
- Keep the schedule full and organized by reactivating and confirming patients.
- Answer incoming calls and handle new patient inquiries using the GREAT Call® process.
- Work closely with the clinical and front office team to ensure a smooth patient journey.
Requirements
- Minimum 2 years of experience in a dental office (required).
- Fully bilingual: fluent in both Spanish and English (required).
- Strong knowledge of dental insurance (especially PPO plans).
- Experience explaining treatment plans and helping patients commit to care.
- Excellent communication skills and confident, warm phone presence.
- Dentrix experience is a plus.
Additional Notes
- Candidates will be required to complete a DISC behavioral assessment before hiring.
- Ideal candidates are empathetic, sales-minded, well-organized, and eager to grow.
- We’re building a strong, professional, and happy team — and we’re excited to meet you.
How to Apply
Apply through Indeed and include a short message answering the following:
- Why do you think you're a great fit for Sunset Smiles?
- What is your experience with treatment coordination and dental insurance?
Job Type: Full-time
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Application Question(s):
- Are you bilingual English to Spanish fluid?
Experience:
- Dental office: 2 years (Required)
- dental treatment sales: 2 years (Required)
Language:
- Spanish (Required)
- English (Required)
Ability to Commute:
- Lake Worth, FL 33462 (Required)
Work Location: In person
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SUNSET SMILES CARE CENTER INC