It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Dental Revenue Cycle Supervisor is responsible for leading and developing a team of Revenue Cycle Specialists to drive optimal financial performance across claims processing, accounts receivable, and payer management.
This role balances people leadership, operational execution, and continuous improvement, ensuring timely reimbursement, reduced revenue leakage, and scalable processes across the organization. The Supervisor serves as a key liaison between internal teams and payers while driving accountability through data and standardized workflows.
Core Responsibilities:
Team Leadership & Performance Management
Lead, coach, and develop a team of Revenue Cycle Specialists
Establish clear performance expectations, KPIs, and productivity standards
Conduct regular 1:1s, performance reviews, and development planning
Drive a culture of accountability, ownership, and continuous improvement
Manage team capacity, workload distribution, and escalation pathways
Revenue Cycle Operations Oversight
Oversee daily operations including:
Claims submission and follow-up
Insurance A/R and denial management
Post payment, tasks and reconciliation
Ensure timely resolution of aging claims and payer issues
Monitor and improve key metrics:
Volumes by Payer
Days in A/R
Net collection rate
First-pass resolution rate
Denial rate and recovery
Standardize workflows across teams and locations
Manage service tickets from internal clinic teams, maintaining resolution SLA: 24-48 hours
Delegate to Dental AR team members
Complex tickets are reviewed and directly handled by lead/manager
Serve as escalation point for unresolved or mishandled issues
Ensure credentialing and fee schedules are in alignment based on master rosters and claims are being paid appropriately.
Payer & Issue Resolution Management
Act as escalation point for complex payer issues and underpayments
Identify trends in denials, rejections, and payer behavior
Partner with credentialing team to resolve systemic issues
Drive root-cause analysis and corrective actions
Process Improvement & Automation
Identify opportunities to reduce manual work through automation and system enhancements
Partner with internal technology teams and vendors to implement scalable solutions
Support development of worklists, reporting tools, and workflow optimization
Continuously evaluate processes to improve efficiency, accuracy, and turnaround times
Vendor & Cross-Functional Collaboration
Monitor vendor performance against SLAs and quality standards
Collaborate with:
Operations / Clinics
Finance / Accounting
Credentialing/Fee Schedule Specialist
IT / Automation teams
Work closely with claims clearinghouse and Dental PMS system vendors to ensure timely resolution of issues.
Reporting & Analytics
Deliver regular reporting on team performance and revenue cycle metrics
Analyze trends and provide actionable insights and recommendations
Use data to drive decision-making, prioritization, and resource allocation
Qualifications:
Required
1-3+ years of dental revenue cycle experience (DSO preferred)
1-3+ years of team leadership or supervisory experience
Knowledge of:
Dental billing, CDT codes, and claims workflows
Insurance A/R, denials, and payer processes
Problem-solving and analytical skills
Strong communication skills with ability to interact across all levels
Preferred
Experience with Denticon or similar PMS
Experience working with automation, RPA, or workflow tools
Experience managing outsourced/vendor teams
Background supporting multi-location or enterprise environments
Key Competencies
Leadership & team development
Operational excellence
Data-driven decision making
Process improvement mindset
Cross-functional collaboration
Adaptability in fast-paced environments
Success Metrics
Reduction in Days in A/R
Improvement in net collection rate
Decrease in denial rates and aging buckets
Increased team productivity and quality scores
Service ticket resolution timeframe
Additional Notes
This role requires the ability to shift between strategic planning and hands-on problem solving
May require extended hours during key initiatives or system implementations