Dental Principal Administrative Aide, Grade 13

Montgomery County, Maryland

Rockville, MD

JOB DETAILS
SALARY
$53,177–$75,404 Per Year
SKILLS
Administrative Skills, American Sign Language, Appointment Scheduling Software, Calendar Management, Communication Skills, Community Health, Compensation and Benefits, Consulting, Customer Support/Service, Data Entry, Department of Health and Human Services, Disease Prevention and Control, FMLA (Family and Medical Leave Act of 1993), Financial Policies, Government, Healthcare, High School Diploma, Human Health, Insurance, Legal Standards, Maintain Compliance, Medicaid, Medical Billing, Medical Record System, Medical Records, Medicine, Multilingual, Multitasking, Presentation/Verbal Skills, Public Health, QoS (Quality of Service), Quality of Care, Retirement Plan, Scientific Research, Secondary School, Statistical Reports, Student Loans, Time Management, Tuition Fees, Writing Skills
LOCATION
Rockville, MD
POSTED
8 days ago

Dental Principal Administrative Aide, Grade 13

Salary

$53,171.00 - $81,556.00 Annually

Location

1401 Rockville Pike Rockville MD 20852 USA

Job Type

Permanent

Job Number

2026-00395

Department

Department of Health and Human Services

Division

HHS 60 Public Health Services Division

Opening Date

07/17/2026

Closing Date

7/24/2026 11:59 PM Eastern

FLSA

Non-Exempt

  • Description
  • Benefits
  • Questions

About the Position

Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $53,177 to $75,404, based on the candidate's qualifications and experience.

Dental Principal Administrative Aide

WHO WE ARE

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services (HHS), is responsible for delivery of the County's public health and human services that meets the needs of our community's most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.

As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

WHO WE ARE LOOKING FOR

Montgomery County Public Health Dental Program provides essential oral health services to residents, focusing on improving dental health and preventing oral diseases. The program provides dental services, education, and outreach initiatives, particularly targeting low-income and underserved populations. We aim to enhance community health strategies and ensure access to dental care, ultimately fostering better overall health outcomes for the community.

What Youll Be Doing

The Dental Principal Administrative Aide is vital to the dental healthcare system, especially in public health settings. Their responsibilities and purpose contribute significantly to the overall efficiency, accessibility, and quality of dental care services. Often, they are the first person patients interact with, shaping their initial impression of the dental practice or clinic. They facilitate positive patient experiences by providing friendly, professional, and empathetic communication. The work supports broader public health objectives such as reducing oral health disparities and improving overall community health. Moreover, handle sensitive patient information per legal and ethical standards, maintaining trust and confidentiality.

Duties and core responsibilities include the following:

  • Provide phone and visitor reception for a dental clinic.
  • Register, schedule, and confirm patient appointments.
  • Greet patients and assist with Medicaid/ sliding Fee Scale issues/inquiries.
  • Queries callers to ascertain the nature of calls, refer to appropriate staff, or respond to callers needs independently; maintains dental clinic calendars.
  • Ability to meet time-sensitive deadlines and/or demands.
  • Ensure electronic health record (EHR) schedules match dental providers schedules and staff leave scheduling system.
  • Ensure all patient medical history, and intake forms are completed and scanned into the patient's record on the same day as the patient's appointment.
  • Ensure the correct data (appointment type, patient identifiers, income, family size, insurance and/or payer ID, rendering provider, first consultant, etc.) is inputted into the EHR system so that correct statistic reports can be gathered, and bills can be processed.
  • Ensure that the patient fee collections, fee reports, and bank deposits are completed in a timeline outlined by program/HHS fiscal policies• Ensure patient compliance in attending appointments and filling out forms.
  • Perform other job-related duties as assigned.

Minimum Qualifications

Experience: Two (2) years of progressively responsible office support experience.

Education: Graduation from high school or High School Certificate of completion recognized in the State

of Maryland.

Equivalency: An equivalent combination of education and work experience may be substituted.

Preferred Criteria, Interview Preferences

Preferred Criteria:

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevance of training, and experience in the following areas:

  • Previous experience working in a dental or healthcare reception environment
  • Experience working in public health settings or community clinics
  • Familiarity with or experience with appointment scheduling software and record management systems in a healthcare setting
  • The ability to manage multiple tasks efficiently (e.g., scheduling, data entry, phone management)
  • Awareness of community health issues and barriers to access
  • Basic multilingual language skills

Interview preference criteria will be used pertaining to:

  • Experience working in a dental or medical setting
  • Customer service experience with substantial verbal and written communication skills
  • Ability to communicate clearly and empathetically with diverse populations, including vulnerable or underserved groups.
  • Flexibility and adaptability in working at various worksites/locations.

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicants responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the Countys "Public Employees" (which does not include employees of the Sheriffs office) are subject to the Countys ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.

Leave Benefits

Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.

Retirement Benefits

All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.

Tuition Assistance & Student Loan Forgiveness

Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.

Free Mass Transit Benefit

County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.

Reduced Child and Health Care Costs

Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.

Employee Wellbeing

We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.

Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits

01

What is your highest level of completed education?

  • N/A
  • High School/GED
  • Associates Degree
  • Bachelors Degree
  • Masters Degree
  • Juris Doctor
  • Doctorate

02

How many years of progressively responsible office support experience do you have?

  • Less than 1 Year Experience
  • 1 Year of Experience
  • 2 Years of Experience
  • 3 Years of Experience
  • 4 or more Years of Experience

03

Do you currently possess multilingual skills to include oral communication, reading comprehension and interpreting skills in any of the following languages? Please select from the list below.

  • Amharic
  • Chinese
  • French
  • Korean
  • Spanish
  • Vietnamese
  • American Sign Language
  • N/A

04

Do you have previous experience working in a dental or healthcare reception environment?

  • Yes
  • No

05

If you answered "Yes" to the above question, please provide a brief description of your experience in this area and identify where on your resume the work was performed. If you answered "No", please enter N/A below.

06

Do you have experience working in public health settings or community clinics?

  • Yes
  • No

07

If you answered "Yes" to the above question, please provide a brief description of your experience in this area and identify where on your resume the work was performed. If you answered "No", please enter N/A below.

08

Are you familiar with or have experience with appointment scheduling software and record management systems in a healthcare setting?

  • Yes
  • No

09

If you answered "Yes" to the above question, please provide a brief description of your experience in this area and identify where on your resume the work was performed. If you answered "No", please enter N/A below.

10

Do you have the ability to manage multiple tasks efficiently (e.g., scheduling, data entry, phone management)?

  • Yes
  • No

11

If you answered "Yes" to the above question, please provide a brief description of your experience in this area and identify where on your resume the work was performed. If you answered "No", please enter N/A below.

12

Do you have awareness of community health issues and barriers to access?

  • Yes
  • No

13

If you answered "Yes" to the above question, please provide a brief description of your experience in this area and identify where on your resume the work was performed. If you answered "No", please enter N/A below.

Required Question

Employer Montgomery County (MD)

Address 101 Monroe Street

7th Floor

Rockville, Maryland, 20850

Phone 240-777-5000

Website https://www.montgomerycountymd.gov/ohr

About the Company

M

Montgomery County, Maryland