Dental Patient Services Receptionist-Chadron

Community Action Partnerships of Western Nebraska (CAPWN) is a non-profit community-based health and human services organization that serves low-income, disadvantaged and those unable to meet their needs through other sources. The agency was established in 1965 and provides services to over 9,000 individuals, children and families in three main areas:

• Community Health Services: WIC, Commodity Supplemental Food, Foster Grandparents, Head Start, and Child Development Center.
• Clinical Health Services: Primary Care, Reproductive Health, Diabetes Management, Immunizations, Migrant Health, Ryan White HIV; Behavioral Health including Counseling Services, Medication Management, Medication Assisted Treatment and Substance Use Counseling and Intensive Outpatient Services and Dental Services.
• Supportive Health Services: Family Stabilization, a Teen Outreach Program, SOAR, Youth Leadership Program, Youth Shelter and Housing Assistance Programs.

OUR PROMISE: Community Action changes people's lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other.

VISION

Communities where everyone has an opportunity for a successful life.

MISSION

The Mission Statement of the Community Action Partnership of Western Nebraska is to provide quality services and promote learning opportunities to improve nurture the health and well-being of Western Nebraska communities.

KEY BELIEFS

• Integrity-We treat all people with dignity and respect.
• Compassion-We believe working compassionately with people enriches all.
• Inclusion-We are inclusive and advocate for diversity.
• Collaboration-We believe working in partnerships strengthens communities; we seek mutually beneficial partnerships that advance a common mission.
• Innovation-We embrace opportunities to learn, grow and make wise choices.

COMPETITIVE BENEFITS PACKAGE:

Health Dental Vision Health Savings Account (HSA) Flex Plan 401k Basic and Voluntary Life Insurance Eleven Paid Holidays PTO Extended Illness (EIB) Employee Assistance Program Aflac Community Discounts Potential for Incentive Pay

Full Time 6:30 AM to 5:00 PM

Tuesday through Friday

Schedule may offer some flexibility, patients seen Tues-Thurs with flexibility on Monday and Friday.

38-40 hours per week*

Job Title: Dental Patient Services Receptionist-Chadron (DPSR2)

Reports To: Dentist

Areas of Responsibility: Oversee the general daily activities of the dental clinic; schedule dental appointments, maintain dental charts, submit insurance claims, perform basic patient intake, handle in-office payments, present treatment plans and make payment arrangements for pending treatment plans.

Major Duties:

• Maintain a hospitable, positive, caring, professional attitude; greet clients cordially and courteously on the telephone and in person.
• Present treatment plans to patients.
• Assist with the purchase and storage of materials and supplies; code invoices for processing in finance as needed.
• Schedule appointments, facilitate client check-in and check out; completion of appropriate CAPWN forms & data entry.
• Accurately verify all patient demographics, verify insurance coverage and Medicaid eligibility.
• Calculation and determination of sliding fee scale; calculation and collection of payments, determination of presumptive eligibility for Nebraska Medicaid; complete pre-authorization of insurance including eligibility and benefits for all insurances.
• Update patient information in the chart.
• Implement procedures for accurate and timely maintenance of client's dental chart, which includes but is not limited to; appropriate scanning of client paperwork in chart including income documentation and insurance benefits into every household member's dental record.
• Accurately enter client data into the appropriate computer programs as required.
• Work with CAPWN Billing Department to complete billing for all dental patients - including billing for Nebraska Medicaid, private insurance and uninsured patients.
• Prepare bank deposits.
• Multitask in a busy office environment while maintaining efficiency and excellent customer service.
• Assist Dentist in coordination CAPWN Chadron Dental Clinic staff schedules.
• Assist with school based dental programs.
• Perform general housekeeping duties including cleaning reception area, sweeping, vacuuming, mopping the reception area and hallways. Clean restrooms, employee lounge and laundry area.
• Serve as a role model for effective teamwork among staff and actively work to maintain positive morale and attitude.
• Attend staff training sessions and meetings as required.
• Promote program in a positive manner in the community.
• Perform other duties as assigned.

Knowledge, Skills and Abilities:

• Computer proficiency and ability to learn new applications.
• Strong organizational and customer service skills required.
• Be able to obtain CPR certification.
• Ability to speak English, proficient level of oral and written communication skills.
• Ability to maintain privacy requirements.
• Ability to establish and maintain effective working relationships with peers, patients and dentist.
• Follows policy including but not limited to HIPAA, safety and work standards.

Working Conditions:

• Dental Clinic environment 90%, 10% training, meetings, and community interaction.
• Work is frequently stressful and requires meeting tight deadlines.
• Work in a highly volatile program in a state of change with many interruptions and interactions.
• Must be flexible to work irregular hours as needed.
• The noise level in the work environment is above average.

Physical Requirements:

• Ability to bend, stoop, squat, crouch, push and pull file drawers.
• Fine manipulation of hands for repetitive action.
• Must regularly talk, hear and have close vision ability.
• Occasionally lifting and carrying up to 25 pounds.
• Physically and emotionally able to work with other staff and patients.

Minimum Qualifications:

Grade: 3

• High school diploma or GED.
• Two years' experience in office procedures or data entry, customer service experience preferred.

Grade: 4

• Meet the minimum qualifications above AND
• Three-four years' experience in a front office/customer service environment OR
• One years' experience in a billing office or medical/dental office.

Grade: 5

• Meet the minimum qualifications in Grade 3 above AND;
• Five-six years' experience in a front office/customer service environment OR
• Three years' experience in a billing office or medical/dental office.

Grade: 7

• Meet the minimum qualifications in Grade 3 above AND;
• Four or more years' experience in managing a medical/dental office