Dental Patient Care Coordinator / Patient Service Representative
Coxsackie Dental Arts
Coxsackie, New York
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JOB DETAILS
SALARY
$19–$25 Per Hour
SKILLS
Accounts Receivable Management, Administrative Skills, Billing, Cash Management, Claims Processing, Co-Payments, Communication Skills, Credit and Collections, Customer Relations, Customer Support/Service, Dental Ceramics, Dental Insurance, Dentistry, Detail Oriented, Document Management, Emergency Procedures, Establish Priorities, Fax Machines, HIPAA (Health Insurance Portability and Accountability Act), Housekeeping/Cleaning, Insurance, Insurance Claims, Maintain Compliance, Marketing, Medical Records, Multitasking, Operational Support, Operations, Order Supplies, Organizational Skills, Patient Assessment, Patient Care, Patient Confidentiality, Patient Follow-up, Presentation/Verbal Skills, Preventive Medicine, Surgical Procedures, Team Player, Telephone Skills, Vision Plan, Writing Skills
LOCATION
Coxsackie, New York
POSTED
3 days ago
Now Hiring: Dental Patient Care Coordinator / Patient Service Representative
Location: Coxsackie, NY
Schedule: Monday – Friday | 8:00 AM – 5:00 PM
Compensation: $19.00 - $25.00 per hour (Based on Experience)
Join a Dental Team That Puts Patients First
Coxsackie Dental Arts is seeking an organized, personable, and customer-focused Dental Patient Care Coordinator / Patient Service Representative to join our growing team. This is an excellent opportunity for an experienced dental front office professional who thrives in a fast-paced environment and enjoys creating exceptional patient experiences.
As the first point of contact for our patients, you'll play a critical role in ensuring every visit is welcoming, organized, and efficient. If you are detail-oriented, proactive, and passionate about helping others, we would love to hear from you.
Why Join Coxsackie Dental Arts?
Competitive Benefits Package
Medical, Dental & Vision Insurance
401(k) with Employer Match
Paid Time Off (PTO)
Paid Holidays
Continuing Education Opportunities
Stable Monday-Friday Schedule
Supportive Team Environment
About Coxsackie Dental Arts
At Coxsackie Dental Arts, we believe quality dental care should be convenient, comprehensive, and accessible. Our team of experienced dentists and specialists provides a full range of services under one roof, serving patients throughout Coxsackie and the surrounding communities.
From routine preventive care and restorative treatments to dental implants and complex surgical procedures, we are committed to delivering exceptional care while helping patients navigate treatment options and financial solutions that fit their needs.
What You'll Do
As a Patient Service Representative, you will be responsible for creating a positive patient experience while supporting the daily operations of our dental practice.
Patient Experience & Scheduling
- Greet and check in patients with professionalism and warmth
- Verify and update patient demographics and insurance information
- Assist patients with completing required forms and documentation
- Schedule, reschedule, confirm, and cancel appointments
- Coordinate follow-up visits and patient reminders
- Help maintain efficient patient flow and appointment schedules
Front Office Administration
- Maintain accurate electronic dental records (EDR)
- Answer incoming phone calls and respond to patient inquiries
- Manage document scanning, filing, faxing, and record organization
- Maintain front office supplies and place orders as needed
- Ensure reception and patient areas remain clean, organized, and welcoming
Insurance & Financial Coordination
- Collect patient payments and discuss financial arrangements
- Explain insurance co-pays, deductibles, and balances due
- Submit and track dental insurance claims
- Manage accounts receivable and assist with collections efforts
- Enter payment information accurately into patient ledgers
- Answer billing and insurance-related questions
Practice Support
- Resolve patient concerns and escalate issues when appropriate
- Support patient referral and marketing initiatives
- Maintain HIPAA compliance and patient confidentiality
- Participate in office emergency procedures as required
- Manage petty cash and other administrative duties
What We're Looking For
Required Qualifications
- Previous dental office experience preferred
- Knowledge of dental terminology and CDT codes
- Understanding of dental insurance verification, billing, and claims processing
- Strong customer service and relationship-building skills
- Excellent verbal, written, and telephone communication abilities
- Strong organizational and multitasking skills
- Ability to work independently and prioritize tasks effectively
- Professional appearance and demeanor
- Proficiency with Microsoft Office and general computer applications
Ideal Candidate Traits
- Friendly, outgoing, and patient-focused
- Highly organized and detail-oriented
- Self-motivated with a strong sense of initiative
- Comfortable working in a fast-paced, high-volume environment
- Dependable team player with a positive attitude
Ready to Make a Difference?
If you're looking for an opportunity to join a respected dental practice where your contributions directly impact patient care and office success, we encourage you to apply today.
Coxsackie Dental Arts
Delivering exceptional smiles through exceptional patient care.
About the Company
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