We are looking for an organized and patient-focused Dental Office Manager to lead our day-to-day operations. In this role, your primary focus will be optimizing clinical schedules, managing patient flow, presenting treatment plans, and leading our front-desk staff.
MANDATORY REQUIREMENT: Applicants must have a minimum of 2+ years of direct experience working as a Dental Office Manager. Applications without prior dental office management experience will not be considered.
Key Responsibilities
Patient Care & Treatment Planning
- Present comprehensive treatment plans and payment options to patients with clarity and care.
- Guide patients through their care journey, answering questions and addressing concerns to ensure high patient retention.
- Coordinate with clinical staff (dentists, hygienists, assistants) to maintain exceptional quality of care.
Schedule Optimization & Daily Operations
- Oversee and actively manage the practice schedule to maximize daily production and minimize downtime.
- Lead daily huddles and coordinate front-desk flow for a smooth patient check-in and check-out experience.
- Manage staff schedules, administrative workflows, and team communication.
Billing Partner Liaison & Compliance
- Serve as the main point of contact for our third-party billing company (passing along daily patient collections, day-end balance reports, and insurance details).
- Collect co-pays, patient portions, and over-the-counter payments at time of service.
- Maintain strict adherence to HIPAA, OSHA, and safety protocols within the office.
About Us
At Fitchburg Smiles, we are proud to have been serving the Fitchburg community for over 6 years, providing top-notch dental care to patients of all ages. Our state-of-the-art dental practice is dedicated to delivering exceptional service, unparalleled quality, and personalized attention to each and every patient.
Our Mission: Your Health and Happiness
At Fitchburg Smiles, our mission is to provide exceptional dental care that exceeds our patients’ expectations. We are committed to building long-term relationships with our patients, based on trust, respect, and open communication.