Overview
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The Dental Office Assistant Manager at Sonrava is responsible for running and perpetuating a productive, efficient, and engaged dental practice. At the core of your dedication is supporting the doctors, the Director of Operations (DO) and the office staff to develop the practice while developing a successful and positive team.
Responsibilities
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- Be supportive of company standards while effectively building and nurturing a positive working relationship with the doctor(s).
- Provide exceptional customer service by making the patient the #1 priority!
- Management, training, and oversight of our office staff team members.
- Strong organizational and leadership skills.
- Collaboration with experienced professionals in our corporate and operations management teams.
- Versatility in working with analytical and financial data; including budgets, financial plans, and reports.
- Using information systems tools and reports.
- Good judgment and a strong ability to work with people like our team members, patients, and management.
- Good written and verbal communication skills.
- Lots of enthusiasm for seeing the company's business constantly improve.
- Lead strategic local marketing initiatives that help drive brand awareness and new patient growth.
- Energetic and eager to tackle new projects and ideas.
- Comfortable in both a leadership and team-player role.
Qualifications
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### Education and Certification
- Minimum of high school diploma or equivalent required; bachelor's degree strongly preferred
- Maintain annual OSHA, HIPAA, and/or Infection Control training
### Skills and Abilities
- 3-5 years of leadership/management experience in a professional environment with direct patient contact preferred
- Excellent positive attitude and customer service skills
- Professionalism and integrity in all aspects of the job, including image and both verbal and written communication skills
- Possess exceptional interpersonal and relationship building skills, including conflict resolution skills
- Strong organization, planning and analytical skills
- Ability to use good judgment to make decisions independently
- Ability to multitask and remain calm in a rapidly changing environment
- Computer proficiency and the ability to learn new programs as required
Work Environment and Conditions
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- Overtime required as approved by DO
- Travel as needed for training and to perform job functions
- Safety procedures and personal protective equipment are required to minimize the risks from X-rays and blood-borne pathogens
- Potential of prolonged sitting and standing