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Dental Office Coordinator / Administrative Lead

Empower Dental Group

Rancho Cucamonga, CA

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JOB DETAILS
SKILLS
Accounts Receivable, Administrative Skills, Auditing, Billing, Credit and Collections, Dental Insurance, Detail Oriented, Documentation, Documentation Standards, Health Insurance, Identify Issues, Insurance, Medical Records, Office Management, Operational Support, Organizational Skills, Performance Metrics, Production Control, Quality Control, Radiography, Record Keeping
LOCATION
Rancho Cucamonga, CA
POSTED
30+ days ago
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off

Job Summary


We are looking for a detail-oriented Operations Coordinator to support our Rancho office. This role is focused on administrative control, front office systems, and accountability tracking, allowing our Office Manager to stay focused on treatment coordination and growth.


This is not a traditional front desk role — it is a systems and quality control position.


Key Responsibilities


Front Office & Administrative


  •  Oversee daily front desk flow and ensure schedule efficiency 
  •  Maintain accurate patient records and documentation 
  •  Verify completeness of charts and treatment documentation 
Quality Control & Chart Audits


  •  Perform routine chart audits for accuracy and compliance 
  •  Ensure clinical notes, x-rays, and documentation meet standards 
  •  Flag missing or incomplete records and follow through 
Aging & Collections Oversight


  •  Monitor AR aging reports and identify problem accounts 
  •  Coordinate with billing team to resolve outstanding balances 
  •  Track insurance delays, denials, and follow-ups 
Operational Support


  •  Support Office Manager with reporting and accountability systems 
  •  Track KPIs (production, collections, case acceptance, etc.) 
  •  Identify inefficiencies and help implement improvements 
Ideal Candidate


  •  Dental front office or administrative experience (required) 
  •  Strong understanding of insurance, billing, and AR 
  •  Detail-oriented and process-driven (this is critical) 
  •  Able to hold systems accountable, not just “stay busy” 
  •  Comfortable working alongside a high-performing Office Manager 
What This Role Is NOT


  •  Not a receptionist-only position 
  •  Not a replacement for the Office Manager 
  •  Not a passive admin role 



Why This Role Matters


This position directly impacts:


  •  Collections 
  •  Compliance 
  •  Operational efficiency 
  •  Patient experience

About the Company

E

Empower Dental Group