Dental Front Office Lead

Dental Front Office Lead

Highland Endodontics

We are looking for a Dental Front Office Lead to support and guide our front office team while also assisting with daily front desk operations. This role leads the front office team and oversees day to day administrative workflows while serving as the direct supervisor for front team members. Responsibilities include providing coaching and corrective feedback, conducting performance check ins, and following up with front office staff to ensure expectations are met.

This position reports directly to the Practice Manager and works closely with the Clinical Lead. Together they collaborate to support the overall team, share feedback with doctors, and communicate feedback from doctors regarding team members.

Schedule: Full Time, Monday - Friday 7am-5pm

• Lead and support front office team members in daily operations and patient service
• Provide coaching, training, and performance feedback to front administrative staff
• Greet patients warmly and ensure a welcoming, professional environment
• Schedule and confirm appointments, manage provider calendars
• Answer phone calls, respond to inquiries, and manage patient communication
• Verify insurance coverage and obtain necessary pre-authorizations
• Process payments, handle billing, and maintain accurate financial records
• Maintain patient records and ensure accurate data entry
• Coordinate patient flow and assist with administrative support as needed
• Ensure compliance with patient confidentiality and HIPAA regulations
• Partner with the Practice Manager and Clinical Lead to support team communication and office efficiency
• Please note that additional responsibilities may be assigned

Requirements

• High school diploma or equivalent
• 1+ years of dental front office experience

Preferred Skills

• Excellent communication and customer service skills
• Reliable, organized, and detail-oriented
• Experience with dental practice management software
• Proficiency with computers, including Microsoft Office applications
• Knowledge of dental insurance and billing procedures

We Offer

• Competitive Compensation
• Benefits Package: Medical, Dental, Vision, 401K, Flexible Spending Accounts, Paid Time Off, Paid Holidays and much more!

Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The salary range for this role is $22-$24 per hour. At Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices, we are committed to ensuring fair and equitable pay for all employees. We adhere to all applicable federal, state, and local laws regarding pay equity and non-discrimination. Our compensation practices are designed to ensure that employees are paid fairly based on their role, experience, performance, and contributions to the company, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We regularly review our compensation practices and conduct pay equity audits to identify and address any disparities. By fostering a culture of transparency and fairness, we aim to create an inclusive workplace where all employees feel valued and respected.

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