Billing, Claims Processing, Communication Skills, Credit and Collections, Customer Escalations, Dental Insurance, Dental Technology, Dentistry, Disability Insurance, Financial Policies, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Insurance, Life Insurance, Maintain Compliance, Organizational Skills, Past Due Accounts, Patient Care, Patient Follow-up, Presentation/Verbal Skills, Team Player, Technical Delivery, Time Management, Vision Plan, Writing Skills
Forest North Dental is a state-of-the-art dental facility utilizing advanced technology to deliver outstanding care. Our team is committed to remaining abreast of the most recent and effective treatment guaranteeing that patients receive the highest quality dental services accessible.
We are seeking a Dental Front Office Coordinator to collaborate with our team to improve our patient’s dental health and smiles. As a Dental Front Office Coordinator, you will deliver best-in-class patient care and focus on putting every patient first, every visit. We offer a job environment that you will love, starting with an amazing and collaborative team, and focused to provide best in class oral health care to our patients.
What we’ll offer you:
- Compensation starting at $22- $27/hour based on dental experience
- Additional bonus opportunities monthly
- PTO and holidays
- Medical, vision, life insurance and disability plans, as well as wellness programs
- 401K and a match with a company match
- Benefits and perks for you, your family and even your pets!
Schedule: Full time hours and a schedule that creates a great work/life balance with NO weekends!
- Monday: 8:00am-6:00pm
- Tuesday: 8:00am-5:00pm
- Wednesday: 8:00am-5:00pm
- Thursday: 8:00am-6:00pm
- Friday: 8:00am-2:00pm
- Saturdays: Off
- Sundays: Off
Responsibilities:
Dental Front Office Coordinator
- Proactively follow up on pending, delayed, or partially paid claims by contacting payers and resubmitting or correcting claims as needed.
- Review and correct misapplied payments, duplicate charges, and unapplied credits; coordinate timely patient or payer refunds when necessary.
- Conduct systematic follow up on overdue patient balances using phone calls, texts/emails, and documented payment arrangements.
- Discuss balances and set up payment plans that align with practice policy and third party financing options.
- Escalate chronic delinquent accounts to internal collections, outside agencies, or small claims processes in accordance with office protocol.
- Ensure compliance with HIPAA, payer rules, and office financial policies in all insurance and billing activities.
- Partner with front desk, hygienists, and doctors to ensure estimates are accurate, treatment is scheduled with financial clarity, and same day collections opportunities are maximized.
Qualifications:
- At least 1 year of prior experience working in dentistry or medical is required
- Knowledge of Dental operations is preferred
- Technical expertise in dental insurance benefits is preferred
- Must possess a strong desire to meet performance standards.
- Excellent written and verbal communication skills are required
Apply today and join a team that thrives to elevate all aspects of dentistry having patient health at the center of everything we do.
Our commitment to inclusion is woven into the core of who we are. We believe that we are strongest when we embrace the voices of our team members, patients, partners, and the communities we serve.
We are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other class protected by federal, state, and local laws.