Background Investigation, Call Centers, Call Volume, Communication Skills, Cross-Functional, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Dental Laboratory, Develop and Maintain Customers, Documentation, Follow Through, Genetics, High School Diploma, Incentive Programs, Microsoft Office, Microsoft Outlook, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Sales, Technical Marketing, Telephone Skills, Time Management, Writing Skills
Job Description
Responsibilities:
- Answer, research and route incoming calls (average 80 calls per day), while providing high-level customer care
- Assist with Outbound follow-up courtesy calls as needed
- Dispatch drivers and process customer courier pickup requests.
- Handle customer supply orders and case pre-book requests.
- Manage all case-related information, including photos, notes, and documentation, and ensure timely communication to relevant teams.
- Aid with the communication of the introduction of incentive programs
- Work cross-functionally with Sales, Marketing & Technical teams
- Enter and maintain customer information in CRM with a 98% or greater accuracy rating
- All other duties as assigned or as otherwise required
Qualifications:
Qualifications
- Excellent telephone/email etiquette; Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Customer service driven with outstanding follow-through
- Demonstrated ability to solve problems quickly and thoroughly
- Familiarity with CRM software and experience managing accounts across different time zones
- Ability to multi-task
- Proficiency in Microsoft Office and Outlook programs
- Prior experience working in a high call volume call center environment
- Knowledge of dental lab or dental products, materials, techniques, and terminology (a plus)
- High School Diploma or equivalent required
Additional Information
All new hires will be required to pass our standard employee background check
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.
Compensation:
$20-$20
M
Modern Dental Laboratories