DENTAL CLERK

OUR VISION

To continue as an eminent healthcare provider on Long Island, dedicating ourselves to providing exceptional health care for all our patients and to transform both the lives of the individual, and the community, for the better, one person at a time.

OUR MISSION

To provide access to equitable, optimal healthcare by improving the overall wellness of all individuals in our communities and delivering high quality comprehensive patient centered care.

OUR VALUE PROPOSITION

To provide whole person care that will ensure that all patients have access to primary, specialty and social health care to achieve and maintain optimal wellness at a transparent and affordable cost.

The Harmony Healthcare Long Island is a non-profit healthcare organization with 7 health centers, providing primary care and preventative medicine in the following locations in Nassau County: Roosevelt, Elmont, Hempstead, Freeport, Oceanside, and New Cassel/Westbury. In addition, the Harmony Healthcare Long Island has 4 school-based health centers, WIC offices (Special Supplemental Nutrition Program for Women, Infants, and Children) in 3 locations, and a Health Home Care Coordination program. As federally qualified health centers, we serve the individuals in our communities, providing enhanced services, expanded hours and reduced prescription pricing, while raising the level of care. We treat patients regardless of income, residency or immigration status.

The Harmony Healthcare Long Island offers a stable employment opportunity with a growing company, and competitive base compensation along with health and dental insurance, paid time off, 401-K with company match, paid holidays, employee discounts and much more.

JOB TITLE: Dental Clerk

REPORTS TO: Director of Dental Services

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of this position.

RESPONSIBILITIES INCLUDE:

• Promptly greets, assists, and directs patients and visitors in a pleasant and professional manner.
• Responsible for patient check-in, registration, and check-out.
• Instructs patient/guardian of documentation required for visit. On subsequent visits, verifies demographic and billing information to ensure accuracy.
• Obtains patient demographic and insurance information, verifies insurance eligibility, and enters accurate information in the electronic health record.
• Provides patients with an explanation of all registration forms, obtain patient/guardian signatures on required consents and acknowledgements, and scan all accurately completed registration forms in the electronic health record.
• Navigates through insurance portals and accurately interprets coverage information such as the plan coverage description, copayment, primary care provider, etc.
• Verifies whether a referral or pre-authorization for the dental procedure is required for visit.
• Assists patients with changing their primary site if applicable.
• Enters eligible patients into the sliding scale program and enter all necessary information in the electronic record.
• Collects and processes payment due for visit and complete the daily cash reconciliation process.
• Schedules patients appointments in accordance with criteria established by the health center.
• Performs appointment reminder calls and no-show calls.
• Manages a large volume of incoming calls on a multi-line phone system. Handles all calls politely and professionally and refers calls to the appropriate staff member.
• Communicates and coordinates with physicians and/or clinical staff to ensure timely patient care.
• Records and relays messages to the appropriate staff member.
• Opens, sorts, and distribute mail and faxes.
• Performs other clerical duties such as filling, photocopying, and scanning of medical records.
• Provides coverage in other departments or health centers as needed
• Performs other related duties, as assigned.

QUALIFICATIONS:

• High school diploma or equivalent required
• Bilingual in English and Spanish/Creole required
• Proficient computer skills (i.e. Microsoft Office & Outlook)
• Good customer service and communication skills
• Ability to multitask and pay attention details
• One (1) year clerical experience in a dental setting preferred
• Health insurance verification, authorization, and/or billing experience highly desired

MORE INFORMATION: This is a non-exempt position

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to perform a range of physical activities that are essential to the core work functions outlined in this document.

Physical

Mental Effort

Environmental

(F) Stand

(F) Read/comprehend

(O) Excessive noise

(F) Sit

(F) Write

(O) Around machinery

(F) Walk

(F) Perform Calculations

(O) Dust, fumes

(O) Climb

(F) Communicate Orally

(N) Drive motor vehicle

(O) Run

(F) Reason/analyze

(O) Work in Confined Spaces

(O) Kneel

(F) Uses Hearing/Sight

(O) Environmental Risks

(F) Bend

(O) Squat

Carry/Lift

(N) Crawl

(F) Light (up to 25 lbs.)

(F) Handle Objects

(O) Moderate (25-50 lbs.)

(F) Reach above shoulder level

(N) Heavy (over 50 lbs.)

(F) Use fine finger movements

( ) Other ____

KEY: "F" =Frequently, "O"=Occasionally and "N"=not at all

HHLI provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender, marital status, sexual preference and orientation, or non-disqualifying physical or mental handicap/disability in each aspect of the human resources function. Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. HHLI shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.