Calendar Management, Clinical Support, Communication Skills, Compensation and Benefits, Customer Support/Service, Dental Insurance, Dentistry, Disability Insurance, Equipment Maintenance/Repair, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, High School Diploma, Infection Control, Insurance, Medical Assistance, Medical Records, Medical Treatment, Operations, Organizational Skills, Patient Care, Patient Education, Presentation/Verbal Skills, Radiography, Team Player, Telephone Skills, Treatment Plan, Vision Plan, Writing Skills
Dental and Business Assistant (Full-time)
Chippewa Center for Dental Excellence, a Cherry Tree Dental Office | Chippewa Falls, WI
Chippewa Center for Dental Excellence, a Cherry Tree Dental Office, has a great opportunity for a motivated individual to join our team!
Cherry Tree Dental is changing the face of group dentistry, and we are committed to our dentists, clinical staff, and support team by providing a positive company culture rooted with an unparalleled team synergy. We value and invest in our employees by offering professional growth opportunities, competitive compensation and benefits with a work-life blend.
Why You’ll Love Working Here:
- Competitive compensation
- Health Insurance - significant employer contributions towards monthly premiums
- Dental Insurance (employer-paid)
- Vision Insurance
- Basic life & long-term disability insurance (employer-paid)
- 401(k) with employer contribution
- Up to 3 weeks of PTO in your first year
- Paid holidays
- Continuing education opportunities
- Employee referral bonus program
- A supportive, team-oriented environment
What you'll do:
As a Dental and Business Assistant you will work to enhance the daily operations of the clinic by providing excellent care and communication to our patients.
Dental Assistant Responsibilities:
- Prepares, sterilizes, disinfects, and maintains dental equipment, instruments, and supplies
- Collects and records patient health histories and x-rays
- Ensures patient comfort during dental procedures
- Completes charting of treatment information in the patients' dental notes from the doctor as directed
- Assist doctor in management of medical and dental emergencies
- Delivers postoperative and general oral care instructions to patient
- Maintains infection control procedures, patient privacy, and professional interactions with patients and staff
- Assist administrative team with customer service functions
Patient Relations & Front Office Responsibilities:- Greet and welcome patients in a warm, positive, and professional manner.
- Handle patient records confidentially and respectfully, adhering to all HIPAA privacy standards.
- Answer phones courteously using excellent customer service skills; relay messages accurately.
- Promptly respond to voicemails, emails, and texts from patients.
- Provide clear instructions, directions, and thorough answers to patient questions.
- • Schedule patient appointments and maintain an organized daily schedule.
- Create and manage new patient accounts in the Practice Management System.
- Verify patient insurance coverage and benefits.
- Coordinate communication and workflow between front office and clinical staff.
- Manage unscheduled treatment plans and recall lists.
- Place appointment reminder calls, texts, or emails.
- Maintain a clean, welcoming, and organized front reception area.
- Assist in coordinating temporary staffing coverage as needed.
- Review treatment plans with patients and explain treatment and payment options.
Education and Experience:
- High school diploma or equivalent
- Previous experience as a Dental Assistant with front desk knowledge/insurance
- Completion of an accredited Dental Assisting Program or dental assistant experience preferred but not required
- Previous customer service or office experience
- Proficiency or the ability to become proficient within 90 days in dental terminology and dental software for charting, treatment planning, clinical notes, etc.
- Strong verbal and written communication skills
- Foster a positive attitude and be a team player
Patient Care Hours:
Monday 8:00 a.m. to 5:00 p.m.
Tuesday 7:30 a.m. to 4:00 p.m.
Wednesday 8:00 a.m. to 5:00 p.m.
Thursday 7:30 a.m. to 4:00 p.m.
Why Chippewa Falls?
Located in the heart of Wisconsin’s Northwoods, Chippewa Falls combines small-town charm with natural beauty and a strong sense of community. With great schools, local shops, scenic parks, and easy access to Eau Claire, it's a wonderful place to live and grow your career.
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