DeNovo Clinic Director/Physical Therapist

Job Title: Clinic Director - New launch or De NoVo" Clinic

Department: Operations

Reports To: Group Director of Operations

FLSA Status: Exempt

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Summary

The Clinic Director of a new launch or De NoVo" clinic is responsible for the growth and management of the physical therapy clinic, including the financial well-being of the clinic, overall patient and employee satisfaction, as well as the evaluation and treatment of patients. This includes effective clinical operations, clinical growth, and staff development, and relationship building and referral growth and management with the local community physicians and other sources of patients.

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Essential Duties and Responsibilities

• Performs high-quality daily patient therapy, including evaluations, plan of care development, treatment, and discharge.
• Ensures appropriate documentation is complete in a timely manner for all clinicians.
• While providing patient care as a therapist, assumes responsibility and accountability for the planning, provision, and coordination of all aspects of direct patient care in the clinic according to the established policies and procedures in a safe environment.
• Manages and drives Key Performance Indicators such as units per hour, skilled units per visit, patient visits per case, cancellations, drops, referrals, new patient wait times, and trends in patient billing per individual clinician.
• Directs patient care, including evaluation, assessment, and planning, to ensure proper case management.
• Provides therapy to patients using manual therapy, modalities, exercise instruction, functional progressions, etc., maintaining the highest standards of quality and efficiency.
• Develops, implements, performs, and documents a systematic marketing plan, which includes making sales calls to physicians, nurses, clinicians, and other potential referral sources.
• Secures solid relationships with the business and patient community and referral sources within the area.
• Identifies staff development opportunities and facilitates learning and development to advance clinical skills.
• Ensures daily treatment notes for all patients are completed timely.
• Ensures billing amounts on daily notes match treatment time, and that all units of treatment are accounted for.
• Ensures billing is accurate and complete prior to signing off on the daily note in accordance with Alliance PT policy, state practice act, and federal regulations, including but not limited to HIPAA, Medicare, and Medicaid.
• Assists in the development and implementation of clinical policies and procedures regarding patient care and compliance policies.
• Assures necessary equipment is available and in clean and safe working order.
• Monitors all patient discharges in alignment with Alliance PT standards of care.
• Participates in annual budget establishment and achievement through ongoing assessment of clinic needs and course correction when necessary.
• Participates in chart reviews to ensure staff compliance in chart completion and accuracy.
• Directly supervises therapists and other clinical staff within the office.
• Recruits, selects, and retains clinical and support staff.
• Practices sound employee management techniques in accordance with the company procedures, the employee handbook, and existing state, federal, and other employment laws.
• Utilizes other corporate resources in situations where uncertainty exists in potentially problematic employee relations or other management issues.
• Consistently communicates with staff through staff meetings, staff reviews, and informal open-door practices.
• Provides constructive feedback and coaching and manages staff performance issues proactively.
• Assures compliance with Federal Medicare guidelines and company compliance policies.
• Manages the staffing schedule of the clinic, approves timecards, PTO requests, and maintains an appropriate staff mix and coverage levels.
• Provides educational marketing programs for referral sources, area businesses, and the general community.
• Attends networking events with marketing support staff and physicians.
• Analyzes patient satisfaction survey feedback to understand how to improve services.
• Communicates with referral sources by providing regular feedback regarding patient progress.
• Participates in regular meetings with Group Director regarding clinic dynamics and performance.
• Strategizes to improve on KPIs not being met by clinic or individual within the clinic setting, clear expectations with follow-up.

This list of duties is not intended to be all inclusive and may be expanded to include other duties or responsibilities that Senior Management may deem necessary.

Qualifications

• Demonstrates an entrepreneurial mindset with eagerness to build, grow, and sustain a new enterprise or business within a market or markets.
• Willing to outwork the competition to attain a successful foothold for the new clinic in the community and with referral sources.
• Graduate of an accredited program in physical therapy.
• Licensed in the state of practice.
• Certification in areas of practice preferred but not mandated.
• At least two (2) years of experience as a practicing therapist with knowledge of what is required to run a successful clinic.
• Previous supervisory experience is preferred but not mandated.
• Clinical skills acquired through study and practice suitable for the clinic setting.
• Management and leadership skills sufficient to operate a successful clinic.
• Highly developed communication and customer relations skills, including the ability to quickly develop and then maintain meaningful and cordial relations with all clients and employees, maintaining a positive work atmosphere.
• At least a basic understanding of Physical Therapy metrics (KPI) that effectively tie the pursuit of the best patient outcomes with a successful financial outcome for the clinic and the company.

Performance Measurements

• Leadership and development of team
• Clinic profitability and growth
• Marketing
• Process improvement

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to:

• Use hands to finger, handle, or feel
• Talk or hear
• Frequently required to:
• Stand
• Walk
• Sit
• Reach with hands and arms
• Climb or balance
• Stoop, kneel, crouch, or crawl
• Occasionally required to:
• Taste or smell
• Regularly lift and/or move up to 25 pounds
• Occasionally lift and/or move more than 100 pounds

Specific vision abilities required by this job include:

• Close vision
• Distance vision
• Peripheral vision
• Depth perception
• Ability to adjust focus