Staff Assistant III

The Intersect Group

Columbus, GA

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JOB DETAILS

SKILLS

Administrative Skills, Business Administration, Claims Processing, Communication Skills, Continuous Improvement, Detail Oriented, Documentation, Establish Priorities, Follow Through, Healthcare, Healthcare Administration, Healthcare Providers, High School Diploma, Hospital, Identify Issues, Insurance, Insurance Documentation, Leadership, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Operational Support, Operations Management, Organizational Skills, Problem Solving Skills, Process Management, Reimbursement, Systems Maintenance, Team Player, Time Management

LOCATION

Columbus, GA

POSTED

8 days ago

Company Overview
Our client is a healthcare services organization focused on supporting hospitals and provider networks in achieving optimal financial outcomes through effective revenue cycle operations. They are committed to accuracy, compliance, and operational efficiency, ensuring that documentation and payer interactions are handled with precision. Their team driven environment promotes accountability, collaboration, and continuous improvement in support of healthcare providers.

Role Summary
The Staff Assistant III supports denials operations by managing administrative processes and ensuring timely and accurate submission of documentation to insurance payers. This role plays a critical part in advancing claims through the appeals and reconsideration process, directly impacting reimbursement outcomes.

In this position, you will collaborate with account owners to prepare, review, and submit documentation while maintaining detailed system updates. You will ensure compliance with established protocols, identify and escalate issues as needed, and contribute to efficient workflow execution across multiple accounts and systems.

Key Responsibilities
Prepare, compile, and submit required documentation to insurance payers in support of appeals and claims processes
Ensure accuracy and completeness of all submitted documentation prior to transmission
Maintain clear and detailed notes in internal and external systems regarding submission status and updates
Collaborate closely with account owners to support timely processing of accounts
Adhere to internal processes, payer guidelines, and organizational protocols
Escalate payer or submission related issues to leadership as necessary
Maintain confidentiality and secure handling of system access credentials
Support additional administrative tasks and special projects as assigned

Key Requirements
1 to 3 years of experience in healthcare operations, payer documentation, or administrative support preferred
High School Diploma or GED required, some college coursework in health or business administration preferred
Familiarity with insurance payer processes, documentation requirements, and submission protocols
Proficiency with Microsoft Office tools including Outlook, Word, and Excel
Ability to produce clear, grammatically accurate business correspondence
Strong attention to detail and organizational skills with the ability to manage multiple tasks
Effective problem solving skills with the ability to prioritize and follow through on assignments
Strong communication skills with the ability to collaborate in a team oriented environment

About the Company

The Intersect Group

The Intersect Group is a different and better business partner. We create unparalleled value for our clients by combining industry-leading Consulting capabilities with comprehensive Staffing and recruitment services. Clients trust us to deliver results based on our deep expertise and proven resources within finance, accounting, and information technology. Through our flexible delivery approach, you get the right solution, at the right time to accelerate your success and achieve all of your mission-critical objectives.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2006