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Delivery Specialist

Premier Rental Purchase of Roanoke

Roanoke, VA

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JOB DETAILS
SKILLS
Communication Skills, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Develop and Maintain Customers, Driver's License, Employee Terminations, Health Insurance, Maintenance Services, Mathematics, Multitasking, Operational Support, Organizational Skills, Presentation/Verbal Skills, Rentals, Resolve Customer Issues, Revenue Growth, Shipping/Receiving, State Laws and Regulations, Telephone Skills, Time Management, Training Program, Training/Teaching, Vision Plan, Willing to Travel, Writing Skills
LOCATION
Roanoke, VA
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance


General Purpose


Deliver, install, relocate, service, and retrieve merchandise in a timely and professional manner. Protect company property and money while in the field, maintain strong customer communication, and uphold company standards.

Essential Duties


Delivery, Service & Retrieval
       Install merchandise correctly and safely at customer homes.
       Complete all deliveries, service calls, relocations, and retrievals on schedule.
       Handle all merchandise with care during loading, transport, and installation.
       Make minor repairs when needed; transport items needing major repairs to the service department and return them promptly once repaired.
       Verify that item, model, and serial numbers match the rental agreement before delivery.
       Retrieve returned items and relocate merchandise when customers move
       Inspect returned items and refurbish them to “like new” condition quickly.
 
 
Customer Service & Communication
       Answer incoming calls by the third ring in a friendly, professional manner.
       Follow the Premier Rental Purchase Pledge to provide excellent customer service.
       Resolve customer issues politely and promptly.
       Maintain clear communication with customers, coworkers, and management.
 
 
Operational Support
       Help maintain the store's Standards of Operation.
       Safeguard all company money collected in the field.
       Assist with receiving new merchandis
       Keep the back room and assigned vehicle clean and organized.
       When possible, help with customer order forms and verifications.
       Assist with store cleaning and help meet daily, weekly, and monthly goals.
       Support efforts to grow customers and revenue.
 
 
Requirements
       High school diploma, GED, or equivalent experience.
       Valid driver’s license with a good driving record.
       DOT certification (if required by state law).
       Completion of training program and one year of customer-service experience.
       Ability to lift and carry up to 75 lbs.
 
 
Required Skills
       Strong attention to detail and accuracy.
       Ability to understand written and verbal instructions.
       Ability to read, write, and perform basic math quickly and accurately.
       Good decision-making and problem-solving skills.
       Ability to handle customer interactions professionally.
       After training, solid knowledge of all products in inventory.
 
 
Efforts, Demands, and Conditions
       Work occurs in changing environments with frequent standing, walking, bending, lifting, and carrying.
       Must handle multiple tasks, adapt to changes, and work under pressure.
       Extra hours before or after business hours may be required.
       Frequent travel between stores may be needed
       Must manage the emotional and mental stress of working with customers and varying situations.
       Must use a hand truck to move merchandise.
       Work takes place in the store, in customer homes, and in the field, often involving:
  • Uneven, icy, dirt, or gravel surface
  • Stairs, tight doorways, wet or slippery floors
  • Heat, cold, dust, and various weather condition
       Must be able to drive safely in all weather conditions.
       Attendance at company or Premier Corp. training sessions may be required.

Relationships
       Frequent interaction with customers, coworkers, and management
       Occasional contact with suppliers and service partners.
       Must communicate clearly and professionally with supervisors and peers.


 

I acknowledge that each independent Premier Rental Purchase franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Premier Rental Purchase Inc. (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Premier Rental Purchase Inc. is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

About the Company

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Premier Rental Purchase of Roanoke