Communication Skills, Cross-Functional, Customer Service Management, Customer Support/Service, Employee Relations, Follow Through, Interpersonal Skills, Management Strategy, Microsoft Office, Operations Processes, People Management, Quality Management, Recruiting/Staffing Agency, Relationship Management, Sales Management, Service Delivery, Standard Operating Procedures (SOP), Talent Management, Team Building, Team Lead/Manager, Time Management, VMS Operating System, Workforce Management, Workplace Issues
Who We Are
Magnit is the future of work. Serving hundreds of the world's most recognizable brands for the past 30+ years, Magnit offers the industry's first holistic platform for the modern workforce. Magnits integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients' success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization's contingent workforce management, talent strategy and broader organization goals. At Magnit, you'll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.
About the Role
The Delivery Partner (DP) is responsible for the efficient delivery of Magnit's services to our clients. This position will work closely with vendors, client hiring managers, and cross-functional teams to ensure smooth service delivery.
Location
This role requires working a hybrid schedule in Juana Diaz and Salinas, PR. Actual location will depend on the season.
What You Will Do
- DP is responsible for the day-to-day delivery of Magnit's products/services
- The DP must maintain quality client service and day-to-day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work
- Depending on the size of the team, the DP scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines
- Maintain an updated SOP "Standard Operating Procedures" for day-to-day procedures so that operations functions efficiently
- Implement new processes or enhance current processes to strengthen efficiencies
For Payroll desk:
- Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete MagnitVMS VMS records
- Handle critical Employee Relations issues, requesting support and guidance as required
- Resolve and follow-through, in a timely manner, all issues related to the worker
- Escalate to the DM/PM any serious issues that may jeopardize Magnit's position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources.
For Staffing desk:
- Facilitate the fulfillment of temporary requisitions through MagnitVMS (VMS) and efficiently manage the relationship/interaction of staffing desk suppliers and managers
- Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
- Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency
What You Will Need
- Bachelor's degree or equivalent combination of education and relevant work experience
- 3+ years of experience in Management Service Provider (MSP) client services, account management in staffing, or full cycle recruitment.
- Experience working with VMS platforms (e.g. MagnitVMS) preferred
- Experience with contingent workforce programs, staffing vendors, or payroll operations
- Strong working knowledge of Microsoft Office Suite
- Excellent communication and interpersonal skills; ability to build rapport with diverse stakeholders (hiring managers, vendors/staffing suppliers, candidates)
Compensation
Salary range: $50,000-$60,000 USD annually
Salary rates are based on experience, skills, and geographical location
What Magnit will Offer You
At Magnit,you'll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails!
If this role isn't for you
Stay in touch, we will let you know when we have new positions on the team. To see a complete list of our open career opportunities please visit
https://magnitglobal.com/us/en/company/careers.html
To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.
As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.
By applying to this role, you consent to Magnit safely storing and managing your personal data. Please read this link to learn more.
https://magnitglobal.com/us/en/privacy-notice.html