Sign upLog in
IT Jobs

Delivery Ops - Associate I Help Desk

Metasys Technologies

Birmingham, AL

Apply
JOB DETAILS
SALARY
$14.56–$20 Per Hour
SKILLS
Anti-Virus Software, Asset Management, Background Investigation, Business Processes, Call Centers, Call Monitoring, CompTIA A+, Consumer Software, Customer Support/Service, Customer Training, Desktop Administration, Desktop PC, Help Desk, Help Desk Software, High School Diploma, Identify Issues, Microsoft Office, Microsoft Product Family, OEM (Original Equipment Manufacturer), Operating Systems, Organizational Skills, Problem Solving Skills, Service Delivery, Service Level Agreement (SLA), Software Administration, Team Player, Technical Support, Willing to Travel
LOCATION
Birmingham, AL
POSTED
5 days ago
Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Driving greater than 51% using a Client vehicle.
Delivery Ops - Associate I Help Desk
Birmingham Client (Onsite)
12 Months Contract
Monday to Friday 8:00am to 5:00pm

ESSENTIAL FUNCTIONS:- Provide first-level remote IT services or assist in the delivery of higher level services to our customers - Properly enter all calls into the helpdesk system - Use predefined triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed- Service Level Agreement parameters - Ability to use remote desktop applications in order to troubleshoot end user PC related problems - Ability to resolve standard documented problems with minimal assistance - Take ownership for customer problem resolution - Possesses working knowledge of customer support business and technology processes: -- Call handling processes, Customer shrink wrap software applications, operating system environment, asset tracking, etc. - Identify customer-training issues on standard and non-standard products - Able to contribute to technical discussions with other team members and contributes to the decision making process SKILLS: - Able to demonstrate good customer service skills - Able to demonstrate proficiency with Helpdesk tools , Microsoft operating systems, MS Office applications and anti-virus software, communications technology devices - Able to demonstrate basic hardware and software trouble shooting skills - Able to demonstrate good problem solving & critical thinking skills - Able to demonstrate ability to work with minimum supervision - Able to demonstrate knowledge of all necessary web based tools as it applies to the position (i.e. ProActa, Help desk call tracking applications , etc.) - Able to demonstrate willingness to work as a team player - Able to demonstrate good organizational skills and ability to attend to details - Ability to travel as required

EXPERIENCE: 0-5 years in a technical customer environment Call Center experience preferred

EDUCATION: - Minimum: High School Diploma or equivalent - No less than one entry level certification (A+, N+, or OEM vendor certification)

EDUCATION VERIFICATION: Yes

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

About the Company

M

Metasys Technologies

With over 15 years of experience, Metasys Technologies (MTI) provides consultants with rewarding career opportunities in a multitude of organizations.

Rated by The Atlanta Business Chronicle as one of the best places to work, MTI provides our consultants with opportunities for growth and recognition. MTI has a nationwide network of clients including Fortune 50 companies and numerous medium to small sized businesses.

We offer opportunities in I.T. Professional Services, Finance & Accounting, and Business Professional Services.

Our tools and consultant care program help you with the interview process and provide you with continuous guidance and insight.

If you are a candidate looking for career growth or change, we can help you find a career that matches your aspirations.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2000
WEBSITE
http://metasysinc.com/

Similar Job Searches

Information Systems Manager Jobs in Birmingham, ALSystems Manager Jobs in Birmingham, ALIt Manager Jobs in Birmingham, ALTechnical Manager Jobs in Birmingham, ALTechnology Manager Jobs in Birmingham, ALSupport Specialist Jobs in Birmingham, ALTechnical Support Manager Jobs in Birmingham, ALSupport Engineer Jobs in Birmingham, ALInformation Technician Jobs in Birmingham, ALNetwork Manager Jobs in Birmingham, AL