Coaching, Communication Skills, Concrete, Continuous Improvement, Customer Support/Service, Delivery Management, Device Drivers, Establish Priorities, Federal Laws and Regulations, Furniture, Furniture Moving, GPS (Global Positioning System), Interpersonal Skills, Maintain Compliance, Operations Management, Organizational Skills, Process Improvement, Resolve Customer Issues, Sales, Schedule Development, State Laws and Regulations, Team Player, Time Management, Training/Teaching, Warehousing
The Delivery Manager will coach and manage the delivery operations and the responsibility to handle day-to-day activities while ensuring a high level of efficiency, safety, and service. The Delivery Manager will coordinate and work effectively and efficiently with sales associates, customer service, warehouse, furniture prep, and delivery personnel to continuously improve delivery processes and procedures and exceed customer service expectations.
Salary $65,000 -$70,000 a year.
Job Requirements
- Professional Appearance
- Ensures compliance of applicable state and federal regulations.
- Able to work 10+ hours a day at times and have the flexibility to work early mornings, evenings, holidays and weekends with prolonged periods of standing.
- Positive attitude with strong interpersonal skills.
- Must be able to learn, understand, and apply new technologies, knowledge of Routing software and Dispatch Tracking software a plus.
- Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.
Job Expectations
- Commitment to AFW's safety policies and procedures and the ability to promote awareness.
- Coach the delivery teams to safely handle furniture to prevent even exchanges.
- Establishes schedules and provides continual training to team members with an emphasis on safety and service.
- Interviews, hires, and assists in the training of new team members.
- Appraises employee performance, communicates goals and expectations, provide honest feedback and coaches team members.
- Addresses customer complaints and resolves problems as needed.
- Delegate tasks and responsibilities to appropriate personnel.
- Ability to conform to shifting priorities, demands, and timelines and effectively prioritize and executes tasks in a high-pressure environment.
- Communicates, leads, and develops teamwork with drivers and staff.
- Must possess great time management and organizational skills.
- Professional with good communication skills and customer service experience
- Knowledge of GPS equipment
Physical Work Environment
- Fluorescent Lighting
- Concrete Flooring
- Climate effected by outside conditions
- Considerable exterior noise
- Extreme temperature fluctuations in warehouse
We are a second chance employer, however a pre-employment drug screen and pre-employment background check must be passed upon job offer.
American Furniture Warehouse is a retailer of home furnishings, operating in Colorado, Arizona, and Texas. With more than 3200 employees, we pride ourselves on our ability to offer value and service to our customers. When you join AFW you become part of a professional, customer service oriented company.
AFW is seeking highly motivated, energetic, hardworking candidates to join our team.
AFW offers highly competitive pay and a full benefits package that includes 401k, medical, dental, vision and a host of voluntary programs including life insurance, disability, all at affordable rates.
Experience managing home delivery dispatching is highly desired.
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American Furniture Warehouse