Delivery Manager - Process Improvement

Insight Global

Smyrna, GA

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JOB DETAILS

SALARY

$55–$62 Per Hour

LOCATION

Smyrna, GA

POSTED

30+ days ago

Job Description

A leading home improvement retailer is seeking a Delivery Manager / SDLC Project Manager to join its IT organization, supporting applications that enhance the customer experience for commercial builders. These applications enable sales representatives to proactively plan and schedule order deliveries for large-scale construction projects.

The Delivery Manager will play a key role in standardizing project processes and documentation across the team, driving user adoption, and ensuring successful delivery of initiatives. This role will collaborate closely with leadership to define best practices and lead efforts from planning through roll out.

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Key Responsibilities:

Process & Documentation Standardization

Define and implement standards for project artifacts including:

Requirements

Technical Design Documentation

Level of Effort Estimates

Project Plans

Establish tools and storage locations for all documentation.

Project Governance & Decision Management

Develop guidelines for Key Design Documents (KDDs) and project decisions.

Define decision types and usage criteria.

Establish roles for consultation and sign-off.

Standardize format, tools, and storage protocols.

Communication Strategy

Create a structured communication plan tailored to various user groups.

Identify communication types, target personas, and required content.

Examples include bi-weekly acceleration meetings and weekly project updates.

Define format, tools, and storage location for each communication type.

Role Clarity & RASCI Development

Define roles and responsibilities across key project personas:

Product

UX

Engineering Principals

Delivery Manager

Operations

Business Partners

Develop a RASCI matrix aligned with the 5D Model to ensure accountability and clarity.

User Adoption & Engagement

Lead efforts to drive adoption of standardized processes and tools.

Train existing team members on new procedures and documentation standards.

$55/hr to $62/hr. - Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

7+ years in a Delivery Manager or SDLC Project Manager within an enterprise IT organization.

Strong background in managing application development projects in an Agile environment

Experience supporting large-scale project delivery and coordinating cross-functional teams.

Demonstrated ability to standardize project artifacts, including:

Requirements documentation

Technical design documents

Level of effort estimates

Project plans

Familiarity with tools and platforms used for document storage and collaboration (confluence and smartsheets)

Experience developing and managing Key Design Documents (KDDs) and project decision frameworks.

Ability to define decision types, usage criteria, and roles for consultation and sign-off.

Strong communication skills with the ability to tailor messaging to different user groups.

Experience creating and managing status reporting frameworks, including cadence, format, and audience targeting.

Comfortable leading meetings such as bi-weekly acceleration sessions and weekly project updates.

Experience in training and onboarding team members on new processes, tools, and documentation standards.

Ability to drive user adoption and engagement across technical and non-technical teams.

Familiarity with RASCI matrices and defining roles/responsibilities across diverse project personas (Product, UX, Engineering, Operations, etc.).

Understanding of the 5D Model and its application in delivery frameworks. Preview experience working in a Project Management/Project Delivery role at Home Depot null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

About the Company

Insight Global

We are a staffing agency helping individuals find jobs and employers fill open positions.

Based in Atlanta, Insight Global is a premier provider of employment and staffing solutions to Fortune 1000 customers across the United States and Canada. We provide long-term contract, short-term contract, temporary-to-permanent, direct placement, and enhanced staffing services. Insight Global specializes in placing contract job seekers into Information Technology, Accounting and Finance, Engineering (non-IT), and Government jobs.

Since our inception in 2001, we have experienced unprecedented growth within our industry, rapidly expanding from an Atlanta-based start-up to one of the most successful staffing firms in America.

Our core staffing services are the backbone upon which Insight Global was founded and have driven our success. We cater our delivery approach and recruiting efforts to meet each client’s unique demands, ensuring that we deliver both maximum client value and the differentiated Insight Global experience.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Healthcare Services

EMPLOYEE BENEFITS

Paid Sick Days, Parking, Performance Bonus, Professional Development, 401K, Subsidized Commuting, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Transportation Allowance, Vehicle Allowance, Work From Home, Merchandise Discounts

FOUNDED

2001

WEBSITE

http://www.insightglobal.net