Delivery Driver
Join our winning team, 1915 South, as a Delivery Driver. 1915 South owns and operates 30 Ashley stores and 3 distribution centers across the southeast, including locations in Georgia, Florida, Alabama, North Carolina, Mississippi, and Virginia. Our company is focused on employee growth and development, providing exceptional customer service and being passionate about what we do! If you want to take your career to a new level of professional success with the #1 Furniture Brand in the world, complete an application with us today!
Position Summary:
The Delivery Driver and Delivery Helper are responsible for delivering, assembling, and installing products in customers’ homes or businesses with care, accuracy, and professionalism. This role ensures timely and safe transportation of products, provides positive customer experiences during delivery and setup, and complies with all company policies, safety standards, and DOT regulations. The position supports smooth coordination between dispatch, warehouse, and customer service teams.
Job Duties:
· Product Delivery — Deliver furniture and home accessories to customers' homes and businesses with exceptional care and professionalism. Ensure timely and accurate delivery according to scheduled appointments, maintaining route efficiency throughout the shift.
· Load Verification — Verify item counts, conditions, and load accuracy against the delivery manifest before departing the warehouse. Organize the truck load strategically for efficient route sequencing and safe transport of all products.
· Assembly & Installation — Unpack, assemble, and install products according to manufacturer guidelines. Test functionality and confirm proper operation of all items before leaving the customer's site.
· Home & Property Protection — Lay protective materials over floors, doorways, and walls to prevent damage to the customer's home during delivery and setup. Take all reasonable precautions to safeguard customer property throughout the delivery process.
· Packaging & Debris Removal — Remove all packaging materials, debris, and old furniture (if applicable) from the customer's home upon completion of the delivery. Leave the delivery area clean and presentable.
· Customer Experience — Provide a courteous, professional, and positive experience during every delivery interaction. Answer basic product questions, demonstrate usage when required, and represent the Ashley HomeStore brand with integrity.
· Customer Issue Escalation — Follow established escalation procedures when a customer refuses delivery, disputes damage, or requests to speak with management. Notify dispatch or customer service in real time and document the situation accurately.
· Quality Control — Inspect all items for damage before loading, during transport, and upon delivery. Document and report any issues, discrepancies, or property damage promptly using company-provided tools.
· Delivery Documentation — Maintain accurate delivery logs, customer signatures, and proof-of-delivery records using company-provided handheld devices or route management technology. Ensure all required documentation is completed before departing each stop.
· Returns & Exchanges — Handle product returns, exchanges, and refusals according to company procedures. Ensure returned merchandise is documented, handled properly, and communicated to the appropriate teams.
· Vehicle Maintenance — Perform pre-trip and post-trip vehicle inspections in accordance with DOT regulations. Maintain truck cleanliness, organization, and operational readiness at all times. Report any mechanical issues, safety concerns, or equipment needs to management promptly.
· Safety Compliance — Follow all safety protocols for lifting, handling, and transporting items, including team-lift procedures for heavy or oversized products. Adhere to all company policies, DOT regulations, and traffic laws during driving and delivery operations.
· Professional Standards — Maintain a clean, professional appearance at all times. Wear the required company uniform and personal protective equipment in accordance with company policy.
· Team Coordination — Work closely with dispatch, warehouse staff, and customer service teams to ensure smooth daily operations. Communicate route delays, schedule changes, or customer issues to the appropriate teams promptly. Assist in training new team members when needed.
Required Qualifications:
· Education: High school diploma or equivalent, required.
· Experience: Experience operating a 26-foot box truck, and valid DOT medical card, required.
Physical and Work Environment Requirements:
· Physical Demands: Able to lift and maneuver furniture up to 150+ lbs. with assistance.
· Work Environment: Retail Stores and Distribution Center.
· Schedule: Weekdays, Weekends, and Holidays, as required.
Why 1915 South?
· Compensation: Competitive commission-based pay with performance bonuses
· Benefits: Comprehensive benefits package for you and your family, including medical, dental, vision, disability, and life insurance
· Paid Time Off: Paid vacation and sick leave
· Retirement: 401(k) retirement plan with company matching contributions
· Tuition Assistance: College tuition support through Thomas University
· Employee Discounts: Generous employee discounts on furniture
· Career Development: Long-term career advancement opportunities with a strong promote-from-within culture. Many of our leaders at 1915 South began their careers here- when you join us, you’re not just taking a job, you’re building a future!