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Delivery Director UKG

Synergy Staffing Inc

Canonsburg, PA

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JOB DETAILS
SKILLS
Analysis Skills, Budget Management, Budgeting, Business Administration, Business Development, Business Growth, Calendar Management, Change Management, Communication Skills, Computer Science, Consulting, Cost Estimates, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Data Analysis, Data Mining, Delivery Management, Financial Projections, Forecasting, Information Technology & Information Systems, Interpersonal Skills, Leadership, Metrics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Operational Improvement, Organizational Skills, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Progress Reports, Project Design, Project Development, Project/Program Management, Proposal Development, Proposal Writing, Reporting Skills, Request for Proposals (RFP), Risk Management, Sales, Sales Cycle, Sales Management, Sales Presentation, Sales Prospecting, Sales Support, Statement of Work (SOW), Strategic Planning, Team Lead/Manager, Team Player, Technical Consulting, Technical Leadership, Technical Research, Time Management, Trade Shows, Training/Teaching, Travel Planning, Travel Policy, Willing to Travel, Work From Home, Workforce Management
LOCATION
Canonsburg, PA
POSTED
30+ days ago
The Delivery Director, UKG ("Delivery Lead”) will support in many different areas of client service all primarily (but not exclusively) through the lens of client delivery. These areas include:
  • Direct role in defining, managing and maintaining the Project Manager standards and the project approach/technical method(s) (i.e., UKG Implementations) to successfully deliver on client engagements.
    • Success equates to: meeting or exceeding client expectations on (a) project deliverables, (b) quality of the deliverables, (c) value of the partnership, (d) at or under the project budget and (e) scheduled calendar time, and in accordance with our core values.
  • Direct role in managing the UKG resource delivery capacity and project assignment. This includes internal and external recruiting, staffing forecast/requirements for each project level and, staffing complement by sold client engagement
  • When requested by leadership:
    • Direct, and indirect project leadership and time.
    • Direct support in the sales cycle (i.e., project scoping, cost estimates, RFP support, prospect presentations, client partnerships).
    • Direct and indirect support with the strategic planning.
  • The Delivery Lead is instrumental in the success of client delivery and presentation, account management, client satisfaction, as well as internal business development and growth.
  • The Delivery Lead assumes accountability for defining how to deliver the requirements documented in the agreed upon SOWs. Identifies, communicates and collaborates with Operations Excellence and Training Leads on delivering training needs/content and supporting company growth through active participation on strategic initiatives.
Delivery Management
  • Serves as leader for multiple projects or a dedicated project dependent on roles and responsibilities needed to support the project
  • Leads multiple projects and large engagements. Earns the respect of clients as an expert consultant and trusted advisor. Models the standard for effective communication to all stakeholders
  • Responsible for understanding a project's deliverables and statement of work and articulating those details to the project team. Responsible for completing the project to our client's satisfaction and meeting project metrics, on time and within budget
  • Provides Account Management for existing client project through establishing trusted advisor relationships, proactively identifying additional business opportunities and development of project proposals and presentations
  • Develops a clear understanding of each client's business and how our services can improve operations. Guides teams to focus on what matters and develops meaningful business relationships with clients
  • Effectively acts as a technical expert and technical leader. Leads complex analytical work and write comprehensive client reports and internal standard practices
  • Presents deliverables to client and provides change management expertise in the implementation of solution
  • Monitors development and management of project budgets and deadlines. Identifies and mitigates engagement risks with the Account Manager and Project Manager
  • Ability to quickly understand several client industries, environments, and ability to create strategies and implementation plans that align with client and project goals
Practice Development
  • Business development contributions outside of core client delivery focus and active participation on internal strategic initiatives
  • Supports review and creation of project proposals with Delivery Lead and Account Management
  • Performs research into new technologies that provide efficiency gains for our clients' businesses
  • Actively participates in trade shows, networking, and recruiting opportunities
  • Develops delivery management tools for scalability and growth
  • Partners with leadership and cross functional teams to develop staffing projections and fulfill project demand
Business Administration
  • Responsible for self-time management, reporting progress of deliverables to direct project lead and to stay productive whether onsite with a team, by yourself or working remotely
  • Develops comprehensive presentations at the appropriate level of detail
  • Demonstrates the role of professional consultant and the technical skills required to be an effective UKG subject matter expert
  • Demonstrates initiative, responsibility, and analytical thinking
  • Effectively writes technical summaries to explain your work
  • Demonstrates strong data analysis abilities and other data mining techniques
  • Travels extensively (20-60%), and sometimes independently, throughout the US
  • Flexibility to work alternative hours, including evenings and weekends
Qualifications
  • Bachelor of Science degree in Computer Science, Information Technology, or IT Project Management or equivalent
  • 8+ years' experience in a consulting role with UKG Workforce Management experience across a variety of clients and UKG Modules
  • Ability to build strong relationships with our clients
  • Excellent organizational, analytical, and problem-solving skills
  • Team player with solid communication, interpersonal, and presentation skills
  • Competent with advanced project management principles
  • Ability to lead teams in fast-paced environments with rapidly changing demands
  • Ability to deliver challenging messaging and to drive deadlines on multiple projects
  • Complete understanding of Project Manager standards and approach to managing project budgets, travel expense policy, and travel coordinaiton.
  • Knowledge of change management principles, ability to create influence in implementing recommended solutions.
  • Knowledge of and experience in implementing end-to-end project solutions, including industry and customer research, creating strategy and project vision, design and development of solution meeting. SOW, and associated change management practices.
  • Demonstrated leadership – with internal teams and clients, maintaining a positive attitude.
  • Ability to understand and create budgets.
  • Knowledge of performance management programs and practices.
  • Strong work ethic and capability to work independently.
  • Excellent knowledge of MS Office including Word, PowerPoint, Excel and Outlook.

About the Company

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Synergy Staffing Inc

We are a staffing company dedicated in placing quality candidates within our network of companies. We are unique and far different from most staffing companies. All Jobs posted on our sites are for immediate direct hire and we also hire on behalf of our clients. This eliminates steps in the hiring process and gets you to work faster!

COMPANY SIZE
1 to 9 employees
INDUSTRY
Financial Services
WEBSITE
http://www.synergystaffing.net