Delinquent Revenue Assistant

Delinquent Revenue Assistant

Salary

$41,600.00 - $73,176.00 Annually

Location

Melvin Municipal Office Building (MMOB) 300 West Washington Street, Greensboro, NC

Job Type

Active Full-Time

Job Number

05366

Department

Finance

Division

Collections

Opening Date

05/20/2026

Closing Date

6/5/2026 11:59 PM Eastern

• Description
• Questions

Description

Revenue That Supports the City. Delinquent Revenue Assistant - Collections Division

The City of Greensboro is seeking a detail-oriented and customer-focused Delinquent Revenue Assistant to support the Collections Division in the recovery and management of delinquent accounts. This position plays an important role in maintaining accurate records, assisting customers, and supporting the collection of outstanding debts related to parking violations, assessments, and miscellaneous billings. If you are organized, adaptable, and able to balance research, customer service, and administrative work in a fast-paced environment, this is an excellent opportunity to build a meaningful career in municipal finance operations.

Compensation and Benefits:

Hiring Salary Range: $41,600.00 - $49,747.00. Full Salary Range: $41,600.00 - $73,176.00 Annually

You can learn more about the benefits that the City of Greensboro offers by visiting

Click Here.

Work Schedule:

Monday-Friday 8:00 am - 5:00 pm

• Note: Personal background record and credit check will be conducted as part of the hiring process.*

About the Department

The Collections Division supports the City's financial stability by managing delinquent accounts and ensuring responsible recovery of outstanding revenue. The division works closely with customers, external agencies, and City departments to resolve account issues while maintaining professionalism, accuracy, and compliance with applicable policies and procedures.

Why You'll Love Working With Us

• Play a direct role in supporting the City's financial operations
• Build expertise in collections, research, billing systems, and account management
• Work in a collaborative team environment focused on problem-solving and customer service
• Gain experience with municipal finance systems and regulatory processes
• Develop valuable administrative and analytical skills with advancement opportunities

About the Role

The Delinquent Revenue Assistant performs a wide variety of administrative, research, and customer service duties related to delinquent account collections and revenue recovery.

Key Responsibilities:

• Identify, document, and support collection efforts for delinquent parking violations, miscellaneous billings, and special assessments
• Conduct skip tracing research to locate debtors and support collection activities
• Perform extensive research on NSF checks, delinquent assessments, and miscellaneous billing accounts
• Make initial collection calls before accounts are escalated to Delinquent Revenue Collectors
• Assist customers by resolving complaints and account concerns both by phone and in person
• Enter and update billing and assessment information within the CLCS assessment billing system
• Update records within the NC Debt Setoff application
• Coordinate regular file transfers with third-party collection agencies
• Prepare and maintain reports using Microsoft Word and Excel
• Support daily operations of the Collections Division through additional assigned duties

Additional Position Details

• Position requires strong attention to detail and the ability to manage multiple priorities
• Frequent customer interaction requires professionalism and effective communication skills
• Strong organizational, research, and data entry skills are essential
• Microsoft Word and Excel skills will be evaluated during the interview and screening process
• Requires adaptability and the ability to work efficiently in a fast-paced environment
• This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA)

Potential Career Path

Employees in this role may advance into positions such as:

Delinquent Revenue Specialist ? Collections Supervisor ? Financial Operations Leadership Roles

The City of Greensboro supports professional growth and long-term career development across finance and administrative service areas.

Call to Action

If you're ready to put your administrative, research, and customer service skills to work supporting the City's financial operations, apply today and become part of the City of Greensboro team.

Qualifications

Minimum Qualifications:

• High School Diploma /G.E.D.
• 2+ years prior customer service experience in a professional office environment that includes both phone and face-to-face contact
• 1+ years prior or current delinquent collections experience
• Proficient in Microsoft Word and Excel experience

An Ideal Candidate Would Also Possess (Preferred Qualifications):

• Associate Degree or higher
• CLCS Experience
• NC Debt Setoff Experience
• Experience working with City water/sewer, paving, and nuisance abatement assessments

Requirements

• Microsoft skills will be tested as part of the interview/screening process. *

01

What is your highest level of Education? Please select Not Applicable if you do not possess a high school diploma or GED.

• Not Applicable
• High School Diploma / GED
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree

02

Do you have an Associate or higher degree in Business, FInance, Accounting, Business Management, or a related field? Degree must also be reflected in the Education section of your employment application

• Yes
• No

03

What is your level of proficiency with Microsoft Word and Excel?

• No experience
• Beginner
• Intermediate
• Advanced
• Subject Matter Expert

04

How many years of customer service in a "professional" office environment that includes both phone and face-to-face contact experience do you have? Experience must also be reflected on Work History/ Employment section of your employment application.

• No experience
• Less than one year experience
• 1 or more years experience, but less than 3 years experience
• 3 or more years experience, but less than 5 years experience
• 5 or more years experience, but less than 7 years experience
• 7 or more years experience, but less than 10 years experience
• 10 or more years experience

05

"Clearly" describe your experience (company name; job duties etc.) with customer service in a "professional" office environment that includes both phone and face-to-face contact experience. If no experience, indicate "N/A" in the designated area. Incomplete answers will not be processed.

06

How many years of experience do you have in delinquent collections or related field? Experience must also be clearly stated in the Employment / Work history section of your employment application)

• No experience
• Less than 1 year experience
• 1 years experience, but less than 3 years experience
• 3 years experience, but less than 5 years experience
• 5 years experience, but less than 7 years experience
• 7 years experience, but less than 10 years experience
• 10 or more years experience

07

"Clearly" describe your experience in delinquent collections or related field. If no experience, indicate "N/A" in the designated area

08

Do you have CLCS Experience? Experience must also be reflected in the duties/work section of the application.

• Yes
• No

09

Briefly describe your CLCS Experience If "No experience" please type "Not Applicable" or N/A in the designated area. Incomplete answers will not be processed, experience must also be clearly stated in the Employment / Work History section of your employment application.

10

Do you have experience with NC Debt Setoff Experience? Experience must also be reflected in the duties/work section of the application.

• Yes
• No

11

"Clearly" describe your NC Debt Setoff experience If no experience, indicate "N/A" in the designated area.

Required Question

Employer City of Greensboro

Address 300 West Washington Street

Greensboro, North Carolina, 27401

Website http://www.greensboro-nc.gov