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Deli Dept Manager (DFW Metro)

HEB

Plano, Texas

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JOB DETAILS
SKILLS
Accounting, Alliance/Partner Management, Billing, Budget Management, Budgeting, Communication Skills, Cost Control, Customer Relations, Customer Support/Service, Equipment Safety, Event Management, Food Safety, Food Services, Forecasting, Government, IBM CICS (Customer Information Control System), IP Multimedia System (IMS), Identify Issues, Interpersonal Skills, Inventory Management, Leadership, Maintain Compliance, Manual Dexterity, Marketing, Meet Sales Quota, Merchandising, Organizational Skills, Partner Sales, Performance Reviews, Physical Demands, Presentation/Verbal Skills, Pricing, Process Management, Product Safety, Production Volume, Profit & Loss, Promotional Programs, Refrigeration, Regulations, Retail, Retail Sales, Revenue Growth, Risk, Safety/Work Safety, Sales, Sanitation, Shipping/Receiving, Staff Training, Training/Teaching, Writing Skills
LOCATION
Plano, Texas
POSTED
30+ days ago
Job Description: Job Summary: As a Deli Manager, you are responsible for oversight of the Food Services Department, to include product knowledge, planning, organization, absolutely safe food, and controlling all areas to maximize financial goals and profitability, all while getting to know our Customers, and treating them to excellent service.

Key Responsibilities & Essential Functions:

• Management:

  • Spends majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters
  • Oversees the department; provides a safe work environment; provides training, development, and performance appraisals; provides customer service; ordering, display rotation, controlling shrink, product quality, sanitation, inventory control, work scheduling; receiving, pricing, stocking, and signing of merchandise; and financial results
  • Responsible for overall direction, coordination, and evaluation of the department
  • Manages Partner morale and retention
  • Monitors department budget and payroll including product, labor, and expenses
  • Orders product to maintain inventory
  • May perform all duties of a representative or specialist as needed

• Sales / Analytics:

  • Develops / leads a retail sales team to provide customer service at the highest level in all areas
  • Effectively promotes services / products to maximize sales
  • Executes merchandising programs
  • Promotes marketing and Store events through powerful planning, merchandising and taking advantage of traffic
  • Achieves sales goals; prepares projections / forecasts, reviews financial tracking information, addresses performance opportunities and budget discrepancies, communicates sales goals to Partners
  • Achieves gross profit budget by preparing projections / forecasts, controlling inventory, managing and reducing food costs, ensuring the accuracy of invoices, managing the conversion process for perishable shrink, reducing supply usage, and managing shrink
  • Ensures highest level of quality and presentation in products and services
  • Ensures availability of seasonal items
  • Builds relationships with customers and builds customer service through Partners

• Food Safety / Sanitation:

  • Ensures compliance with government / H-E-B regulations and standards for product freshness, safety, refrigeration, and sanitation
  • Maintains safety / sanitation of equipment and department; maintains sanitation standards throughout the work area


The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Work Experience:
  • of experience -
  • Leadership experience in a complex environment with multiple direct reports -
  • Experience in ordering -
  • inventory maintenance -
  • and shrink control -

  • Knowledge/Skills/Abilities:
  • Thorough understanding of retail accounting -
  • Proficiency on H-E-B systems (XPTR, IMS, CICS2) -
  • Advanced verbal / written communication and organization skills -
  • Ability to oversee a high-volume production team -
  • Ability to demonstrate personal initiative and exceptional customer service -
  • Ability to delegate, organize, and plan effectively -
  • Ability to maintain an efficient operation, troubleshoot, and report any equipment malfunctions -
  • Ability to supervise, train, and cross-train staff -

  • Education:

    Licenses/Certifications:

    Physical Demands & Working Conditions:
  • Function in a fast-paced retail environment
  • Lift / carry 80 - 90 lbs on a regular basis up to 500 feet in distance
  • Stand, walk, bend, reach, kneel, squat, and reach overhead and side to side throughout shift
  • Possess hand / finger dexterity
  • Safely maneuver around moving mechanical parts and equipment with risk of electrical shock
  • Work in a cooler environment on a regular basis, and in an extreme cold environment on an occasional basis
  • Work a flexible schedule, including opening, closing, and weekend shifts
  • The noise level is usually moderate (rare exposure to extreme noise)

  • The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Last revised: 06/01/2015

About the Company

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HEB