Default Servicing Manager

• Direct early-stage collections and delinquency management, including inbound and outbound borrower outreach, promise-to-pay, and repayment arrangements.
• Ensure CFPB early-intervention and continuity-of-contact requirements are met, including live-contact and written-notice timelines and single point of contact.
• Monitor delinquency and roll-rate trends and drive cure and reinstatement outcomes.

• Oversee the full loss mitigation workflow — application intake, completeness review, evaluation, and decisioning — within regulatory and investor timelines.
• Administer the full range of workout options: repayment plans, forbearance, loan modifications (including agency/GSE programs such as FNMA/FHLMC Flex Modification), short sales, and deeds-in-lieu.
• Ensure compliance with CFPB loss mitigation procedural protections, including acknowledgment timelines, appeal rights, and the prohibition on dual tracking.
• Maintain accurate loss mitigation tracking and default reporting codes in MSP.

• Manage all bankruptcy-related accounts (Chapters 7 and 13), including proof of claim filing, motions for relief, pre- and post-petition accounting, and plan monitoring.
• Ensure compliance with bankruptcy rules — including periodic statements and payment-change/escrow notices under Rule 3002.1 — and with SCRA protections.
• Coordinate with bankruptcy attorneys and trustees and oversee referrals and case status.

• Manage the end-to-end foreclosure process and timelines — referral, first legal, sale, and post-sale activities — in compliance with the 120-day pre-referral rule.
• Manage the foreclosure attorney/trustee network across all servicing states (TX, LA, NM, OK), ensuring adherence to state-specific processes and investor timelines.
• Oversee foreclosure hold/stop quality controls to prevent action during active loss mitigation and to ensure regulatory compliance.

• Oversee timely, accurate filing of investor, agency, and insurer claims (FNMA/FHLMC, FHA/VA/USDA, MI) to maximize recovery and avoid curtailment.
• Manage advances (taxes/insurance, corporate, escrow) and reimbursement/incentive capture in accordance with investor guidelines.

• Ensure compliance with CFPB mortgage servicing rules (Reg X/Reg Z default provisions), FDCPA, SCRA, FCRA (default credit reporting), and applicable state foreclosure law.
• Manage default-related complaints and regulatory inquiries, support audits and exams, and maintain policies, procedures, and controls.

• Lead, develop, and quality-control the default team and deliver training on regulatory and investor requirements.
• Report default KPIs (delinquency, roll/cure rates, loss mitigation resolution, foreclosure timeline adherence, claim recovery) to the VP of Mortgage Servicing.

• 7+ years of mortgage servicing experience, with at least 3 years focused on default servicing (collections, loss mitigation, bankruptcy, and/or foreclosure).
• 2+ years of team leadership or supervisory experience.
• Working knowledge of CFPB mortgage servicing rules, FDCPA, SCRA, and investor/GSE default guidelines (FNMA/FHLMC).
• Hands-on experience with a major servicing platform; Black Knight / ICE MSP experience strongly preferred.
• Experience across the full default lifecycle — collections through foreclosure and investor claims.
• Strong analytical, negotiation, communication, and organizational skills.
• Bachelor’s degree in business, finance, or a related field, or equivalent experience.

• Multi-state default experience, including Texas non-judicial foreclosure and Texas home equity (50(a)(6)) foreclosure via expedited court order (Rule 736).
• Experience with FHA/VA/USDA and MI claim filing and loss analysis.
• Credit union / CUSO or subservicing environment experience.
• Experience managing a foreclosure/bankruptcy attorney network and default vendors.
• Experience supporting a servicing platform conversion or new-portfolio boarding in a default context.

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