Default Prevention Specialist

Default Prevention Specialist

Salary

$30,595.00 - $33,117.00 Annually

Location

District Wide, El Paso, TX

Job Type

Full time - Regular

Job Number

2026079

Division

VP Student & Enrollment Services

Department

Financial Aid Office

Opening Date

06/19/2026

Closing Date

7/3/2026 11:59 PM Mountain

Employee Classification

Classified Staff

Position Grade

E

Job Summary

Oversee default prevention and debt management efforts by tracking withdrawals, graduation dates, and verifying enrollment status. Assist with coordination of Student Loan Program to include conducting Entrance/Exit advice. In-person work on campus is an essential function of this position.

Essential Functions

Responsible for monitoring default aversion efforts for the District. Track withdrawals and graduation dates for current borrowers in order to fulfill exit counseling requirements.

Communicate effectively and on a timely basis with student borrowers, lender services and guarantee agencies concerning application status, enrollment status, and default aversion information.

Assist with workshops and presentations to include Financial Literacy and Entrance and Exit advice and other outreach activities.

Provide information to current and prospective student borrowers on all aspects of the financial aid process.

Attend financial aid training and workshops to keep abreast of changes in federal law and procedures. Assist in implementation of changes in loan policies in accordance with federal regulations.

Perform other duties as assigned.

Qualifications

Required Requirements:

1. Associates Degree and three (3) years of related experience or an equivalent combination of education and experience which demonstrates possession of the required knowledge, skills, and abilities.

NOTE: A copy of the transcript reflecting this required education MUST be submitted for consideration and reflect completed coursework and degrees conferred. The candidate must be fully qualified for the position at the time of application.

2. Effective oral and written communication skills.

3. Ability to assess and resolve potential issues.

4. Effective interpersonal and organizational skills.

5. Experience providing customer service.

6. Ability to work independently in a high-pressure environment.

7. Proficient computer skills.

8. Experience conducting workshops and presentations.

9. Ability to maintain confidentiality of work-related information and materials.

Special Conditions:

1. This is a security-sensitive position as defined under the Texas Education Code, Section 51.215; the successful applicant will be required to undergo a criminal background check, as permitted and/or required by applicable law, and in accordance with the College's policies and procedures.

Other Requirements

Individuals desiring consideration MUST complete and submit an EPCC Application for Employment on-line by the announced deadline.

COPIES OF ACADEMIC TRANSCRIPTS MUST BE uploaded with the application. CURRENT EMPLOYEES ARE ALSO REQUIRED TO UPLOAD THEIR TRANSCRIPTS WITH EACH SUBMITTED APPLICATION; TRANSCRIPTS IN PERSONNEL FILES CANNOT BE ACCESSED BY EVALUATORS FOR THIS PURPOSE. APPLICATIONS SUBMITTED WITHOUT TRANSCRIPTS WILL NOT BE CONSIDERED. Only documents stating Transcript or Unofficial Transcript will be accepted. Other documents (Degree Audit, Degree Summary, Program Summary, etc.), uploaded in lieu of transcripts will not be accepted.

If you are unable to attach your transcripts to your application, please mail your transcripts to El Paso Community College, Employment Services, P.O. Box 20500, El Paso, TX 79998. Mailed documents MUST include the position title and posting number for this position vacancy.

A letter of application, resume, letters of recommendation, and other supporting documents are optional but highly encouraged and may be submitted on-line with the application form or forwarded to the Human Resources Department at El Paso Community College, Employment Services, P.O. Box 20500, El Paso, TX 79998. Mailed documents must be received by the application deadline. Documents received after the application deadline will not be accepted.

Copies of transcripts must reflect completed coursework and conferred degrees. All academic coursework and degrees must be from an accredited college or university or be certified by an acceptable agency that the institution is recognized by the appropriate governmental agency in its home country (this is generally stated in the degree evaluation).

Transcripts issued in a language other than English must be accompanied by a full translation (word for word) by a current member of the National Association of Credential Evaluation Services (NACES). Additionally, each foreign transcript must be evaluated for equivalency to United States accredited coursework.

Applications containing foreign transcripts that are not accompanied with the above required documentation will not be considered.

In accordance with federal law and as a condition of employment, the successful candidate must furnish documentation verifying employment authorization eligibility and identity before being employed.

The El Paso Community College County District does not discriminate on the basis of race, color, national origin, religion, sex, age, disability and veteran status.

Physical Requirements:

While performing the duties of this Job, the employee is regularly required to sit, use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, climb, or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Employer El Paso Community College

Address P.O. Box 20500

El Paso, Texas, 79998

Phone (915)831-6332

Website http://jobs.epcc.edu