Dealership Operations Manager

Southeastern Equipment Company

Cambridge, Ohio

JOB DETAILS
SALARY
$90,000–$120,000 Per Year
LOCATION
Cambridge, Ohio
POSTED
7 days ago

Operations Manager

Location:Cambridge, Ohio

Company: Southeastern Equipment

Employment Type: Full-Time, Exempt, 100% onsite

About Southeastern Equipment

Southeastern Equipment exists to help our customers win.

We do that by delivering equipment, parts, and service with speed, urgency, and a level of care that stands out. Our team lives by four core values: Hustle, Passion, Customer Focused, and Thoughtful.

The Role

This is not a back-office operations role.

This is a front-line business leadership role responsible for driving revenue, building customer relationships, and creating urgency across the branch.

You will lead Parts and Servicebut more importantly, you will own the customer experience and the pace of the business. You set the tone for responsiveness, accountability, and follow-through.

If you naturally lean toward action, relationships, and resultsyou'll fit. If you prefer maintaining systems over pushing outcomes, you won't.

Compensation is base 90-120Kyearly and the ability to earnperformance incentives of 15-20K yearly.

What You'll Own

Drive Revenue & Growth

  • Own Parts and Service sales performancethis is a revenue role, not just an operations role
  • Actively engage customers, build relationships, and identify opportunities to grow the business
  • Partner closely with Sales and PSSR teams to support deals and create momentum

Create Urgency in the Branch

  • Set and enforce a high standard for speed and responsiveness
  • Eliminate bottlenecks that slow down repairs, parts fulfillment, or customer communication
  • Ensure machines move through the shop quickly and are sale-ready without delay

Lead the Team

  • Lead, manage, and hold accountable: Parts, Service, and support staff
  • Develop a team that is customer-focused, responsive, and solution-oriented
  • Set clear expectations and address issues directly and quickly

Own the Customer Experience

  • Be the escalation pointand solve problems fast
  • Build trust with key customers through visibility and follow-through
  • Ensure every interaction reflects our commitment to helping customers win

Run a Tight Operation

  • Deliver strong financial performance (Parts & Service profitability)
  • Maintain a clean, safe, and organized facility (5S standards)
  • Coordinate with Sales, Rental, and other teams to keep the business moving

How You'll Be Measured

  • Parts Revenue & Gross Profit vs. Budget
  • Service Revenue & Gross Profit vs. Budget
  • Turnaround time / speed of execution
  • Customer satisfaction and repeat business
  • Branch 5S Score

What We're Looking For

  • A driversomeone who takes ownership and pushes things forward
  • Strong customer instinctsyou naturally build relationships and follow through
  • High sense of urgencyyou don't let things sit
  • Ability to lead teams while staying close to the action
  • Financial understanding of a branch P&L

Experience:

  • 5+ years in a leadership role (dealership, service, construction, or related industry preferred)
  • Proven track record of driving results, not just maintaining operations

Why Southeastern

  • You'll run a business, not just manage a department
  • Clear expectations and accountability
  • A company focused on growth, speed, and customer outcomes
  • Opportunity to make a visible impact quickly

About the Company

S

Southeastern Equipment Company

Southeastern Equipment stands behind the equipment we carry and the customers we serve. At Southeastern, you’re not only getting top performing equipment, you’re getting quality and trusted support. We’re here to make your equipment experience a great one.

Southeastern offers new, used, and rental equipment for each industry with full in-shop and field technician service and a dedicated parts department.

Experienced Manufacturers

Southeastern carefully selects dependable and experienced equipment manufacturers. Each manufacturer excels in delivering parts on time and providing outstanding warranty support. A wide range of trusted manufacturers are available to ensure the right product is available and each customer receives uninterrupted support.

Case, Southeastern’s primary vendor, is a world-class construction equipment manufacturer and trusted partner for over 50 years. Case has received numerous performance awards and leads the industry with their innovative products.

Factory Trained Technicians

Southeastern’s factory trained technicians understand that your equipment’s operation is key to your success. Our technicians have a wide range of experience and are always prepared with a fleet of service trucks. At your job site or in our facility, Southeastern’s factory trained technicians use advanced diagnostic and repair tools to provide the fastest turnaround.

On Hand and Specialized Parts

Southeastern has an extensive inventory of parts to efficiently support our service team. This on hand inventory allows service technicians to quickly diagnose and repair your equipment. Dedicated parts personnel are available at each location to help you find the part you need – even for older, specialized equipment.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Manufacturing - Other
FOUNDED
1957
WEBSITE
http://southeasternequip.com/