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Dealer Services Representative

Hired by Matrix

Sandy Springs, GA

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JOB DETAILS
SALARY
$14.95–$25.71 Per Hour
SKILLS
Automotive Industry, Billing, Business Practices, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Database Administration, Exceeded Sales Goal, Hazardous Materials/Substances, Internet Portal, Marketing Strategy, Order Processing, Parts Sales, Performance Metrics, Pricing, Product Management, Project Tracking, Retail, Sales, Service Level Agreement (SLA), Shipping/Receiving, Staff Development, Technical Leadership, Technical Research, Time Management, Training/Teaching
LOCATION
Sandy Springs, GA
POSTED
4 days ago
At-a-Glance:
Are you ready to build your career by joining an international automotive company? If so, our client is hiring a Dealer Services Representative.

Position Type:
  • Contract
  • On-Site
Required:
  • Minimum 3 years automotive or logistic work experience.
  • Bachelor's Degree (accredited school) preferred but not required or equivalent work experience.
  • Automotive-Retail: Proficient Knowledge of retail processes and procedures, with emphasis in, new and pre-owned sales, accessories service and parts.
  • A comprehensive understanding of the workings of a modern automobile and all the major components of the automobile.
  • Familiarity with automotive parts catalogs (structure, substructure, callouts, etc.).
  • Strong comfort level utilizing multiple systems to specify and confirm technical and logistical information.
  • Parts and Accessories: Proficient knowledge of parts and accessories businesses, marketing strategies and other business practices.
Responsibilities:
  • Research technical parts problems from dealers to specify correct part number for application.
  • Coordinate the dissemination of technical information requiring PDC support (physical part verification, sample match, special orders to Germany, etc.).
  • Review, research and specify part numbers for all special items to be ordered from factory.
  • Ascertain availability of parts and provide accurate and reliable estimates of arrival times based on research in Paragon/ ODUS with SCM, and Accessory Product Management.
  • Provide pricing and substitution information on parts.
  • Expedite urgent orders to reduce and assure dealer/client satisfaction and avoid delay.
  • Determine type of part (Coded, HAZMAT, etc.) and correctly process orders according to client needs (VORs, Drop Shipments, Stock, D2D, and Employee Orders).
  • Initiate contacts with SSPs at the PDCs to confirm stock, accuracy, expedite specific shipments and ascertain ship status.
  • Track progress of parts orders from shipment to delivery by obtaining information from Paragon and Internet according to shipping method.
  • Provide SCM, Parts Technical, and Product Management with information on new items to be added to inventory, undocumented changes in parts applications and problems with accessories.
  • Maintain current parts literature and knowledge of ongoing changes.
  • Contribute, compile and maintain the departmental database of technical parts, applications and issues. Clarify blocked parts issues.
  • Actively engage in the improvement of systems, databases and other tools utilized to properly execute position responsibilities.
  • Complete special assignments as assigned by Supervisor or Department Manager in time allotted.
  • Assist in the training and development of newly hired staff.
  • Responding to inquiries regarding parts specification and logistical queries via an online CRM Tool/Web Portal and via telephone.
  • Ability to achieve required performance based KPIs to ensure the department is achieving its' goals and reaching/exceeding its SLA.
  • Responding to Dealer questions regarding invoicing, pricing, billing, and crediting of parts and parts statements.
  • Providing information regarding shipping and tracking of domestic and international parts orders.
  • Managing a personal queue of cases to ensure inquiries are responded to in a timely manner.
  • Escalation of dealer issues as needed and follow up to ensure their inquiry is properly addresses.
Get in Touch:
We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Bharat at 862-658-6248 to learn more.

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About the Company

H

Hired by Matrix

We believe in putting people together for the right reasons. Getting you a great job that makes you feel fulfilled in your career. Finding the perfect candidate to help you achieve business success. Whether you are looking for the best candidate for your company or searching for your next career move, we are dedicated to making sure you thrive. We take your needs personally and have a variety of services to ensure you reach your goals. We listen to the needs of our clients and candidates and then thoughtfully match the right person with the right job. When people come together doing what they love success is guaranteed and partnerships last.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.hiredbymatrix.com