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Dealer Engagement and Portfolio Specialist

Iconma

Warren, MI

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JOB DETAILS
SKILLS
Analysis Skills, Automotive Industry, Automotive Manufacturing, Background Investigation, Benchmarking, Change Order Management, Change Requests/Orders, Communication Skills, Computer Skills, Continuous Improvement, Contract Analysis, Contract Creation, Contract Management, Contract Processing, Contract Requirements, Cross-Functional, Data Processing, Data Quality, Database Administration, Detail Oriented, Discounted Cumulative Gain (DCG), Documentation, File Maintenance, Financial Analysis, Health Plan, Interpersonal Skills, Investment Management, Leadership, Legal, Maintain Compliance, Market Analysis, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Word, Multitasking, Network Support, Network Systems, Organizational Skills, Photocopy, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Process Improvement, Productivity Management, Profit & Loss Forecasting, Project/Program Coordination, Regulatory Compliance, Retail Operations, Sales, Sales Analysis, Sales Forecasting, Staff Policies, State Laws and Regulations, Statistics, Time Management, Training/Teaching, Writing Skills
LOCATION
Warren, MI
POSTED
Today
Our client, is a Automotive Manufacturing company, is looking for a Dealer Engagement and Portfolio Specialist for their Warren, MI location.
 
Responsibilities:
  • The Dealer Engagement and Portfolio Department partners with internal stakeholders and Dealers to process contractual change requests and support dealer compliance with the Client Dealer Sales and Service Agreement (DSSA) and applicable state franchise statutes.
  • The Dealer Engagement and Portfolio Specialist manages a national portfolio of contractual change requests across all 50 states, ensuring timely, accurate updates to dealer records and contracts.
  • Portfolio Management & Compliance
  • Process dealer contractual changes in alignment with state franchise statutes and the Client Dealer Sales and Service Agreement (DSSA).
  • Prepare dealer contracts and Client program enrollment forms.
  • Complete dealer activations and update dealer information in applicable Client systems.
  • Maintain accurate contractual dealer data in the Dealer Network Planning System (DNPS).
  • Complete Area of Primary Responsibility (APR) notice requirements as outlined in the DSSA.
  • Assist Dealers with re-contracting activities and related documentation.
  • Complete Change Requests in compliance with state franchise laws, ensuring no clock violations.
  • Manage the Change Request portfolio to meet or exceed established cycle time targets:
  • Buy/Sells and P3 changes: ≤ 120 days (with a 90-day stretch objective)
  • Other Change Requests: ≤ 90 days (with a 60-day stretch objective)
  • Provide weekly updates in the Contractual Analysis Tool (CAT) for all active Change Requests.
Dealer Engagement And Portfolio Specialist
  • Reports To: Dealer Engagement and Portfolio Manager Department:
  • Dealer Engagement and Portfolio Group Location: Client Global Technical Center – Cadillac Tower (or as assigned)
Stakeholder Engagement
  • Collaborate with Dealers and Client stakeholders to obtain required documentation to process Change Requests.
  • Partner with Client Legal, Market Analysis, and other subject matter experts to complete proposals.
  • Counsel Dealers and Client field personnel on Client policies, procedures, and contractual requirements.
  • Meet with Client stakeholders and attorneys on dealer proposals and current network activities, as needed.
  • Communicate internally and externally to complete business activities and manage issues and escalations.
  • Collaborate proactively with the department trainer to support ongoing learning and continuous improvement.
Systems, Tools & Documentation
  • Assist Dealers, Dealer candidates, and Client field personnel in entering information in the Dealer Contractual Information Change Request (DCICR) system.
  • Leverage applicable check sheets and template letters to complete Change Requests.
  • Draft custom dealer letters for Management/Legal review in response to dealer questions and concerns regarding contractual or policy issues.
  • Draft professional correspondence to respond to dealer Change Requests.
  • Provide support to Dealers and Client personnel on the execution of contractual documents using Client E-Signature tools.
  • Maintain accurate electronic dealer files in the Dealer Management System (DMS) by uploading pertinent documents.
  • Review working files in SharePoint annually to identify and remove selected working files, ensuring compliance with ILM policies and procedures, per direction of Dealer Engagement & Portfolio Managers.
  • Collaborate with department training and Special Teams (Process Improvement and Check Sheet) to maintain current desk procedures and training materials.
Analysis & Network Support
  • Conduct financial analysis using Excel-based financial reports to support dealer proposals and recommendations.
  • Analyze candidate sales and profit forecasts and provide Dealers with insights leveraging composite groups and other benchmarks.
  • Complete Dealer add point information worksheets using information and exhibits provided by Dealer Network Planning and Investments (DNPI).
  • Request and review background checks for Dealer candidates and other relevant parties, as required.
  • Provide deposition or testimony regarding the processing of Dealer requests, as required by Legal.
Operations, Service & Continuous Improvement
  • Process and manage Dealer and Client leadership requests related to contractual changes and dealer data.
  • Generate and distribute program enrollment forms to program coordinators.
  • Manage outgoing and incoming email and mail related to dealer contractual activities.
  • Perform general office work related to processing Dealer requests and maintaining dealer files (e.g., scanning, copying, faxing, file organization).
  • Participate in continuous improvement activities to streamline DCG processes, enhance data quality, and increase productivity across the One DCG model.
  • Maintain a department satisfaction survey average score of 8 or higher on all dealer and internal stakeholder survey feedback, ensuring quality communication and responsiveness.
 
Requirements:
  • Bachelor’s degree.
  • Strong computer skills in Microsoft Office (Word, Excel, PowerPoint) and experience managing database information.
  • Strong attention to detail and ability to multi-task in a high-volume environment.
  • Effective analytical, statistical, and problem-solving skills.
  • Strong planning and organizational skills.
  • Strong oral and written communication skills.
  • High degree of motivation, initiative, and ownership of work.
  • Strong interpersonal skills and demonstrated ability to work effectively in cross-functional teams.
  • Experience with dealer contractual processes, state franchise statutes, and/or automotive retail operations.
  • Familiarity with Client systems such as DCICR, DNPS, DMS, and Client E-Signature tools.
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
 
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/