Day Program Manager

Job Description:

Job Title: Day Program Manager

Location: Bolivar, Missouri

Department: Day Program

Employment Type: Full-time

Job Summary:

Are you a passionate leader driven to make a meaningful difference in the lives of others? As a Day Program Manager, you'll have the opportunity to lead a compassionate team, shape impactful programs, build strong community connections, and directly enhance the quality of life for individuals served. This role offers the chance to grow your leadership skills, influence program success, and be part of a collaborative environment where your voice and ideas matter. We're looking for a motivated, organized, and people-focused professional who thrives in a dynamic setting and is committed to excellence in care.

In this role, you will oversee the daily operations of the Adult Day Program, ensuring high-quality service delivery, regulatory compliance, and a positive experience for participants. You will manage staff, coordinate program activities, monitor financial and operational performance, and foster strong relationships with families, community partners, and stakeholders while ensuring services remain person-centered and outcomes-driven.

This position offers…

• Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement - Company paid for work functions requiring travel
• Employee Discounts - Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

• Lead and inspire a team by fostering a positive, supportive, and collaborative work environment
• Oversee day-to-day program operations, ensuring high-quality, person-centered services for all participants
• Build and maintain strong relationships with families, community partners, and stakeholders to support program success
• Supervise, train, and support staff, including onboarding, performance management, and ongoing development
• Coordinate participant intake processes and ensure appropriate support plans are implemented
• Monitor staffing levels, schedules, and coverage to maintain efficiency and minimize overtime
• Ensure compliance with all applicable regulations including DMH/DD, DHSS, Medicaid Waiver, and safety standards
• Manage program documentation, billing, and record-keeping to ensure accuracy and timeliness
• Analyze program performance and implement improvements to enhance quality and operational efficiency
• Promote a culture of open communication, recognition, and continuous improvement
• Advocate for individuals served and ensure services remain responsive to their needs
• Maintain confidentiality, HIPAA compliance, and a safe environment for all participants

Education and/or Experience Qualifications:

• Bachelor's degree in human services or a related field required
• Minimum of one (1) year of experience working with individuals with developmental disabilities required
• Relevant experience may substitute for education on a year-for-year basis

Additional Qualifications:

• Valid driver's license, acceptable driving record, and current auto insurance required
• Strong knowledge of social services and community resources
• Excellent verbal and written communication skills
• Ability to manage crisis situations calmly and effectively
• Demonstrated experience in supervision and team development
• Strong organizational skills with attention to detail and follow-through
• Proficiency in documentation, reporting systems, and communication platforms

Physical Requirements

• Perform sedentary work, exerting up to 10 pounds of force occasionally
• Use repetitive hand, finger, and arm movements for typing and writing
• Sit for extended periods with occasional walking or standing
• Move objects or materials as needed within a typical office environment

Supervisory Requirements:

• Communicate the strategic direction of the organization and encourage team participation
• Provide leadership and guidance across all aspects of the department
• Monitor and support the development and execution of strategic objectives
• Engage team members in achieving departmental and organizational goals
• Effectively communicate departmental updates and organizational changes
• Address difficult team situations with professionalism and collaboration with Human Resources
• Champion innovation and lead implementation of new ideas
• Reinforce a team-oriented approach and encourage input from all levels

Keywords: Day Program Manager, Human Services Leadership, Developmental Disabilities, Program Management, Staff Supervision, Community Outreach, Compliance Management, Healthcare Administration, Social Services, Team Leadership

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Firefly is a Smoke and Tobacco Free Workplace.