Day of Event Coordinator

ABOUT AMERICAN GOLF

American Golf is a trusted leader in golf hospitality, known for elevating the game and the communities around it. We bring deep expertise in golf operations and club culture, paired with a genuine commitment to creating welcoming, memorable experiences for every guest and member.

Our teams take pride in course care, exceptional service, and thoughtful environments that invite people to play, connect, and feel at home. We believe golf is more than a sport, it's a place where relationships grow, traditions thrive, and everyone is part of the community.

Job Purpose

The Day-of Event Coordinator ensures the successful execution of events by managing day-of logistics, coordinating vendors and staff, overseeing setup and timelines, and providing exceptional service to clients and guests. This position serves as the on-site liaison, ensuring events run smoothly from setup through completion while upholding the venue''s standards of quality and hospitality.

Responsibilities

• Serve as the primary on-site contact for clients and vendors on the day of the event.
• Review and execute all event details according to the finalized Banquet Event Order (BEO).
• Conduct pre-event walkthroughs to verify room layouts, decor placement, signage, linens, and event setup.
• Coordinate event logistics by communicating with internal departments to ensure course and facility readiness.
• Monitor service flow during events and assist with guest needs when required.
• Coordinate ceremony, reception, presentations, entertainment, and other event transitions.
• Handle client requests and resolve issues promptly and professionally while minimizing disruption to the event.
• Communicate changes or special requests to the appropriate departments in a timely manner.
• Ensure all contractual venue policies and safety procedures are followed.
• Complete post-event checklists and incident reports when applicable.
• Support the Event Sales team by providing feedback on event execution and opportunities for process improvement.
• Build strong relationships with event hosts by addressing questions and ensuring satisfaction during events.Build strong relationships with event hosts by addressing questions and ensuring satisfaction during events.
• Deliver exceptional customer service while representing the venue in a professional, positive, and solution-oriented manner.
• Escalate concerns to the Director of Events or Event Manager when appropriate.
• Support American Golf initiatives and programs as directed by management.
• Perform additional duties as assigned.

Qualifications

• Previous hospitality experience preferred.
• Strong customer service orientation and professional communication style.
• Highly organized with strong time management and follow-through.
• Comfortable working independently and managing multiple priorities.
• High school diploma required; associate degree preferred.

Working Conditions

• Schedule varies based on business needs.
• Evening, weekend, and holiday availability may be required based on event schedules.
• Role may include periods of standing or walking during events.
• May involve reaching, bending, kneeling, lifting, or pulling items as needed to support operations.

American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.