Datacenter Surge Program Manager (Travel Team)

OUR COMPANY: 

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. 

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. 

WHAT YOU WILL DO: 

The Program Manager / Lead – Surge & Travel Team is a critical leadership role responsible for directing the strategic planning, operational execution, and financial tracking of our mobile surge and field travel operations. This role bridges high-level organizational strategy with ground-level execution, overseeing comprehensive travel coordination, managing preferred provider relationships, and ensuring rigorous data analytics and reporting. 

• Additionally, the Lead serves as a direct mentor and strategic guide to field leadership, optimizing resource allocation during peak periods and driving continuous process improvements across the organization. 

Key Responsibilities 

Operations & System Management

• Peak Period Planning: Lead the team in forecasting, planning, and executing deployment strategies for peak surge periods and large-scale group events. 

• Policy Enforcement & Compliance: Ensure all travel arrangements—including complex itineraries, flights, accommodations, and per diems (updated quarterly)—comply with company policies, budget guidelines, and regulatory requirements. Escalate exceptions when appropriate. 

• Process Optimization: Develop and implement advanced tools and protocols to efficiently manage visas, protocol letters, airport transfers, and itinerary optimizations (e.g., ticket class efficiencies) that benefit both the organization and the traveler. 

• Crisis Management: Establish and oversee rapid-response protocols to handle travel-related emergencies, sudden itinerary changes, and complex logistical escalations calmly and efficiently.

Team Management, Guidance & Capacity Building

• Field Leadership Support: Provide ongoing guidance, support, and strategic direction to field leadership and travel planners to ensure alignment with organizational goals. 

• Resource Allocation: Monitor operational trends and field capacity to adjust staffing levels, formulate efficient workload distribution, and handle performance management for the team. 

• Training & Upskilling: Train, mentor, and oversee staff to ensure maximum operational effectiveness. Develop, test, and implement training programs for upgrades to current travel software and system solutions. 

• Internal Outreach: Create and execute an internal outreach plan to collaborate with various divisions, harmonizing processes and improving the overall travel experience for internal stakeholders.

Metrics, Tracking & Reporting

• Data Integrity: Oversee and audit team filing and record-keeping systems to ensure 100% accuracy for financial and compliance tracking. 

• Strategic Reporting: Produce and present data-driven insights to various leadership levels: 

• Monthly: Performance and operational reports for the Senior Leadership Team. 

• Quarterly: Divisional travel plans and budget variance reports for Divisional Directors. 

• Annually: Comprehensive travel analytics and risk assessments for the Audit and Risk Committee. 

Key Requirements 

Experience & Technical Expertise 

• Industry Experience: Minimum 4 years of data center operations experience, with track record of managing projects, KPI's, SLAs, and travel activities. 

• Leadership Experience: Minimum of 2 years of direct supervisory experience, with a proven track record of managing, developing, and building capacity within a team. 

• Global Logistics: Extensive knowledge of corporate travel management. 

• Technical Proficiency: Hands-on experience with travel booking systems, corporate travel management platforms, project and resource planning. 

Skills & Competencies 

• Communication: Strong communication skills to interface with everyone from field staff to executive committees. 

• Analytical Thinking: Strong capability to develop metrics, monitor divisional travel plans, and translate raw travel data into actionable leadership reports. 

• Cultural Intelligence: Ability to establish and maintain effective, respectful relationships with stakeholders from diverse cultural backgrounds. 

• Crisis Resilience: Proven ability to handle travel emergencies and unexpected logistical challenges outside of regular business hours when necessary. 

EOS BENEFITS: 

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: 

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date.  

• Meals, snacks, drinks, and desserts provided 

• 10 Days of Paid Time Off (PTO) annually 

• 12 Paid Holidays 

• 6 Sick Days (available after 90 days of employment) 

• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) 

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.  

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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