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Databricks Service Lead (Service Manager)

APN consulting Group

Berkeley Heights, NJ

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JOB DETAILS
JOB TYPE
Contractor
SKILLS
Amazon Web Services (AWS), Analysis Skills, Artificial Intelligence (AI), Atlassian JIRA, Automation, Best Practices, Business Solutions, Change Management, Cloud Applications, Cloud Computing, Communication Skills, Consulting, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Cross-Functional, Customer Satisfaction, Delivery Management, DevOps, Documentation, High Availability, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Information Technology & Information Systems, Knowledge Base, Leadership, Maintain Compliance, Mentoring, Operational Support, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Improvement, Remedy, Root Cause Analysis, Scala Programming Language, Service Delivery, Service Level Agreement (SLA), ServiceNow, Software Administration, Software as a Service (SaaS), Systems Administration/Management, Team Lead/Manager, Technical Leadership, Technical Recruiting, Technical Support
LOCATION
Berkeley Heights, NJ
POSTED
22 days ago
APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us. Role: Databricks Service Lead (Service Manager) Location: Berkeley Heights, NJ Duration Contract 12 months Service Manager As a Service Manager, you will be responsible for ensuring the smooth operation, support, and continuous improvement of applications across the organization. You will work closely with stakeholders, engineering teams, and business units to maintain high availability, performance, and user satisfaction of critical applications. Your Impact Oversee the end-to-end service management of applications, ensuring operational excellence and adherence to SLAs. Manage incident, problem, and change management processes to minimize service disruptions and improve system stability. Collaborate with engineering teams to ensure seamless application support, troubleshooting, and resolution of technical issues. Define and monitor key performance indicators (KPIs) to track service performance and identify areas for improvement. Lead service reviews, root cause analysis, and continuous improvement initiatives to enhance application performance. Ensure compliance with ITIL best practices and service management frameworks. Develop and maintain service documentation, runbooks, and knowledge base articles to support efficient service delivery. Act as a liaison between business stakeholders and technical teams to align service delivery with business objectives. Drive automation and process optimization to enhance service efficiency and reduce manual efforts. Provide leadership and mentorship to service support teams, fostering a culture of collaboration and continuous learning. Skills & Experience 8+ years of experience in service management, application support, or IT operations. Strong understanding of ITIL service management principles, including incident, problem, and change management. Experience in managing application support teams and ensuring high-quality service delivery. Proficiency in monitoring tools, incident tracking systems, and service management platforms. Strong analytical and problem-solving skills with the ability to drive root cause analysis and service improvements. Excellent stakeholder management and communication skills, with the ability to work with cross-functional teams. Experience in driving automation and process optimization to enhance service efficiency. Knowledge of cloud-based applications, SaaS platforms, and enterprise IT environments. Set Yourself Apart With ITIL v4 certification or other relevant service management certifications. Experience in DevOps practices, CI/CD pipelines, and cloud-native application support. Knowledge of IT service management tools such as ServiceNow, Jira Service Management, or Remedy. Strong leadership and team management skills, with a focus on driving service excellence. Must Have Skills: AWS Databricks, Pyspark, Databricks job ingestion, Scala, ITSM, Service Delivery Management Be the point person for daily customer management, technical lead to handle priority tickets, drive automation initiatives to help stabilize the platform, escalation management Application support and Service Delivery Management AWS environment understanding Databricks Technology working experience Client stake holder management experience We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

About the Company

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APN consulting Group