Database Coordinator

Job Title: Database Coordinator

FLSA Status: Full Time - non-exempt

Reports to: Quality Assurance Manager

Schedule: 40W M-F 8:00AM - 4:30PM M30

Supervises: n/a

Rate of Pay: $37.00 - $39.00 depending on experience

Closing Date: 6/12/2026

Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Position Summary

The Database Coordinator (DBC) supports the ongoing administration and optimization of the Intermountain Division's WellSky and HMIS systems across Utah, Colorado, Wyoming, and eastern Montana. This role manages licensing, customizes data entry screens, develops reports and dashboards, and ensures system functionality aligns with the needs of DHQ, Corps, and program leadership. The DBC provides division-wide user support and training, maintains data integrity, and analyzes service outcomes to produce actionable insights that inform leadership decisions and strengthen funder reporting.

In partnership with the Intermountain Social Services team, the DBC leads divisional data governance efforts, including compliance monitoring, outcome measurement implementation, and coordination of required data-sharing with multiple state HMIS systems. The role ensures consistent, accurate, and mission-aligned reporting through the production of monthly, quarterly, and annual impact reports, supporting program effectiveness and accountability across the Division.

Duties and Responsibilities

Division-Wide System Oversight

• Support the mission, purposes, and goals of The Salvation Army through the implementation and usage of WellSky and HMIS database software.
• Guide system development by recommending internal IM WellSky policies that respond to agency needs and to state, federal and other funding mandates.
• Ensure user licensing and compliance with state and federal guidelines.
• Coordinate IM data gathering, analysis and reporting among Corps and Divisions as needed for funding agents, including The Salvation Armys National Statistical System (NSS) stats for outcome evaluation.
• Participate in Territorial/National WellSky steering committees and related sub committees as assigned.
• Support the integration of Pathway of Hope and other IM program workflows.
• Register as the Data Partner Agency Liaison (DPAL) for Denver area HMIS.
• Other duties as assigned.

Staff Training

• Work with end users to enhance IM's database effectiveness through utilization review, data evaluation and coordination of input from users, management and divisional leadership.
• Design training to address identified needs and provide training as indicated.
• Assist with dissemination of information on available training opportunities.
• Promote the use of WellSky, HMIS and reporting accountability in IM.
• Create/update training videos and reference guides as changes occur for end users
• Schedule and regularly conduct virtual trainings on various topics to increase user knowledge to capture accurate service data and reduce errors
• Provide in-person and virtual trainings for new and current users throughout the division (individuals and groups)
• Work with end users to enhance IM's database effectiveness through utilization review, data evaluation and coordination of input from users, management and divisional leadership.
• Use strong communication skills to provide proactive customer service to new and current users.

Needs Analysis

• Assess system and training needs of social services personnel in corps/units through interaction, periodic surveys, and other assessment tools.
• Improve system functionality as needs are identified. Work through approval channels at Territorial Headquarters.
• Participate in IM Pathway of Hope implementation as needed.
• Support the IM Divisional Secretary for Programs office with troubleshooting IMs and statistical discrepancies.
• Provide consultation to units, other divisions and Territorial Headquarters (THQ) as requested regarding social services workflow and software solutions.

Application Design and Report Writing

• Implement administrative setups and database changes for Wellsky and HMIS.
• Gather information for tailoring modules, assessments, sub-assessments, work sheets, pick lists, and reports to meet The Salvation Armys changing needs.
• Provide support through training and consultation on the implementation and continuous quality improvement of new reporting tools.
• Write custom reports for identified reporting needs within WellSky and HMIS.
• Learn and become proficient in the use of WellSkys reporting tools (ART and Qlik) and HMIS tools such as CAPER Reports and Demographics.
• Responsible for training and supporting leaders in creating accurate, timely reports
• Create reports for identified needs of The Salvation Army programs, particularly for fundraising asks and proposals as well as other stakeholders.

Education/Experience

• Computer systems degree expected or equivalent experience.
• Two years of professional experience working with databases and data management with demonstrated effectiveness in developing and delivering staff training expected.
• Verifiable experience with Homeless Management Information Systems (HMIS) and Service Point/WellSky software preferred.

Skills

• Computer proficiency and expertise in computer system utilization, including end user and system operations details
• Excellent oral and written communication skills; presentation experience preferred
• Ability to analyze and synthesize data and prepare reports
• Solid people-skills with a customer service mindset
• Capacity to multi-task and work independently with minimal supervision

Qualities

• Detail-oriented and clear-thinker
• Organized
• Ability to work independently
• Customer service mindset
• Supportive of The Salvation Army's mission
• Able to reflect and model the high standards of our organization

Requirements

• Driving

If the position requires driving:

• The employee must be 21 years old at a minimum (for insurance provision) and possess a valid in-state driver's license
• An MVR will be processed every year in accordance with The Salvation Army's policies
• Background Check
• Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies
• Physical
• Ability to maneuver, to remain in a stationary position, to grasp, push, pull, and reach overhead, to lift 25 pounds, to access and produce information from the computer, to operate a telephone, to understand written information
• Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.