Database & Application Support Specialist / Tyler System AdministratorLocation: Onsite - Kenosha, WISchedule: On-site during business hours; remote/on-call after hoursSupport Model: Required 24/7/365 participationClearance: Must meet FBI CJIS Security Policy requirementsRole Summary• Provides database, application, and interface support for Tyler PublicSafety Software and other critical systems. Serves as the designated TylerPublic Safety System Administrator.Key Responsibilities• Provide on-site application and database support during business hoursand remote/on-call support after hours.• Administer Tyler CAD, LERMS, Jail, and Mobile systems.• Support standard applications including ERP, Office 365, scheduling,evidence, fleet, and others.•Install, configure, and troubleshoot software applications.• Support server-side application components.• Support application-related network needs.• Manage database policies, performance, integrity, and availability.• Evaluate and recommend version upgrades.• Troubleshoot issues between KJS, member agencies, and TylerTechnologies.• Assist end users in effective use of Tyler systems.• Perform system performance monitoring, backup/recovery, and securitymaintenance.• Support multiple system interfaces including TraCS, CCAP, Livescan, ProQA,Axon, and others.• Participate in cybersecurity compliance and CJIS audits.• Respond to Priority 1 and Priority 2 incidents within required timeframes.• Required Skills• SQL/database administration• Application support• Tyler Public Safety Software experience• Strong troubleshooting and integration skillsRequired Qualifications• 3–5 years of experience in database administration or application support.• Strong SQL Server or equivalent database experience.• Experience supporting enterprise or public safety applications.• Ability to troubleshoot complex application and database issues.Preferred Qualifications• Direct experience with Tyler Public Safety Software Suite.• Experience in law enforcement or 24/7 operational environments
Mission Statement
Softthink Solutions’ mission is to drive continuous innovation in IT services by prioritizing product development and implementing trustworthy computing practices. Our focus on secure and reliable product delivery is backed by sound business practices and a commitment to the long-term satisfaction of our clients in every project, regardless of its size or complexity.
Through our innovative solutions and dedicated team of experts, we strive to exceed our clients’ expectations and set the standard for excellence in the IT industry.
Vision Statement
At Softthink Solutions, our vision is to be a trusted partner for our clients, empowering them to bring their ideas to life in the most efficient and effective manner possible. We are committed to using established best practices, industry-standard processes, and cutting-edge technology to deliver top-notch solutions that exceed expectations.
Our goal is to be recognized as leaders in the industry for our innovative, reliable, and secure IT services and solutions, and to drive the success of our clients through every project we undertake.
Careers
STSI is an independent US-based Software services and consulting partner with a primary focus on long-term relationships with both clients and team members.
STSI offers team members cutting-edge technology, training, and career guidance to expand and grow their skill sets and bring maximum value to our clients.
STSI is constantly reviewing and expanding its people strength and strives to optimally match client needs to team member talents. We are a people-oriented company seeking the best and brightest to join our team. We work with a variety of employment statuses – from citizens to permanent residents to H1B and EAD immigrants. We have openings for entry level as well as senior positions across a variety of specializations with active in-house and client projects.In an industry that’s constantly reinventing itself, STSI challenges its team members and consultants with engagements that involve specialized services and advanced IT solutions – applying agile development principles, methodical planning, creative thinking, and continuous learning. A dynamic environment keeps our team members ahead of the curve by providing:
- Opportunities to work with leading multinational clients.
- A comprehensive portfolio of solutions that span leading-edge technologies from Enterprise Architecture to Business Intelligence to Quality Assurance
- Established methodologies, processes, and mentoring to maximize efficacy and efficiency.
- A growing R&D division continually exploring and pioneering the latest technological developments in a variety of disciplines.