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Data Support Analyst

Bloomberg

Princeton, NJ

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JOB DETAILS
SALARY
$80,000–$84,000 Per Year
SKILLS
Analysis Skills, Benchmarking, Communication Skills, Content Acquisition, Customer Experience, Customer Relations, Customer Support/Service, Customer Training, Customer/Client Research, Data Analysis, Data Management, Detail Oriented, Develop and Maintain Customers, Diversity, Finance, Fixed Income Investments, Genetics, Help Desk, Interpersonal Skills, Investment Management, Laboratory Management, Leadership, Microsoft Office, Multitasking, Painting (Facilities and Maintenance), Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Qlik, Research Skills, Resolve Customer Issues, Securities Investments, Stock Market, Team Player, Time Management, Workflow Analysis, Writing Skills
LOCATION
Princeton, NJ
POSTED
Today
Data Support Analyst


Location


Princeton


Business Area


Data


Ref #


10050745


Description & Requirements


Bloomberg runs on data. Our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock - from around the world. In Data, we are responsible for delivering this data, news and analytics through innovative technology - quickly and accurately. We apply problem-solving skills to identify innovative workflow efficiencies, and we implement technology solutions to enhance our systems, products and processes - all while providing exceptional customer support to our clients.


Our Team:

The Data Support Team is the frontline customer service provider for Bloomberg's Data clients. We deliver knowledgeable and dedicated service to our customers addressing data related inquiries. We liaise with data’s domain based teams to help confirm and support data related inquiries through the "ADSK" system. We solve complex problems and provide accurate and timely solutions in order to consistently surpass the expectations of our clients.

The team is structured into domain based teams across three asset classes with Equity, Fixed Income and Multi Asset teams across the globe with generalists across each group. These teams are directly aligned to domain based ADSK groups and partners among Data’s departments, Companies, Securities, Managed Investment and Benchmarks, Content Acquisition, and the Data Management Lab teams.


What’s the role?

Our Data Support Analysts are the front line of customer service for Data supporting both internal and external clients. In this role your core responsibility will be supporting Bloomberg clients through our Help Desk, which will allow you to develop general financial markets understanding and knowledge of the inner workings of Bloomberg's customer service technology. You will also use your project management skills and problem solving abilities to assist in the implementation of strategic solutions to improve client experience and team workflows and procedures. We are a large team that interacts with all areas of the business, therefore the ability to effectively connect with partners in different regions and roles is essential.


We'll trust you to:


* Leverage your customer service skills to provide exceptional customer service to Bloomberg clients via our Help Desk (ADSK)

* Use your customer service skills and subject matter expertise to educate and inform our clients

* Build and maintain relationships with key internal and external Stakeholders (such as Enterprise Support, Analytics, and Data Product Teams)

* Use problem solving and data analysis skills to find insights that assist in the implementation of strategic solutions to improve the client experience

* Enhance customer operational performance by using Help Desk resources

* Actively seek out opportunities for self-improvement, keeping up with new product training and process knowledge

* Make independent decisions to resolve customer issues with strong problem solving skills


You’ll need to have:


* Customer service experience

* Professional experience or coursework in finance, business, or data analytics

* Demonstrable ability to build and maintain client relationships

* Superb communication and teamwork skills

* Ability to lead and take ownership over projects

* Effective research and analysis skills with attention to detail

* An interest in using technology to perform data analysis

* Ability to multi-task and work under pressure in a frequently changing environment

* Demonstrated interest in the financial markets and desire to learn in a dynamic training and client facing environment

* Outstanding interpersonal skills (both written and verbal) to articulate thought-process


We’d love to see:


* Proficiency in Microsoft Office suite & Google Drive

* Experience analyzing data, particularly with tools such as QlikSense or BQN


Does this sound like you?

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are!


Salary Range = 80,000 - 84,000 USD Annual + Benefits


The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.


We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.


Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email amer_recruit@bloomberg.net

About the Company

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Bloomberg