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Data Operations Manager

GoGoMeds

  • Southgate, Michigan
  • 15 days ago

    Highlights

    GoGoMeds is seeking an experienced Data Quality Manager to oversee and support the Data Entry Department within our mail-order pharmacy. High School Diploma required - Associate's or Bachelor's degree preferred (business, healthcare administration, or related field), or equivalent relatable experience.

    Numbers & Facts

    LocationSouthgate, Michigan
    Websitehttps://www.gogomeds.com/GoGoClient/home

    Description

    Job Summary

    GoGoMeds is seeking an experienced Data Quality Manager to oversee and support the Data Entry Department within our mail-order pharmacy. This full-time leadership role ensures pharmacy technicians across multiple locations maintain accuracy, efficiency, and compliance with company standards while managing departmental performance. 
     

    Key Responsibilities:

    • Uphold company policies for Pharmacy Technicians in the Data Entry Department, including attendance policy and occurrence tracking

    • Review PTO/Sick Time requests for Pharmacy Technicians in the Data Entry Department

    • Determine appropriate staffing level and hire technicians as appropriate

    • Perform annual reviews for each data entry team member

    • Provide written warnings, write-ups, etc. when disciplinary action needed

    • Oversee Data Entry output and workflows, monitoring technician performance and setting individual goals based on tasks, workload, and capabilities

    • Update existing training resources as necessary or create new material as needed

    • External communication with clients for order troubleshooting and resolution

    • Understand and uphold SLAs for clients

     

    Required Skills: Personal Attributes

    • Adaptable and Dependable – demonstrate reliability while adjusting effectively to changing priorities.

    • Detail-Oriented and Organized – maintain accuracy and efficiency through strong attention to detail, organizational skills, and effective time management.

    • Interpersonal and Conflict Resolution Skills – build positive relationships, maintain professionalism, and effectively resolve conflicts with objectivity.

    • Self-Managing Problem Solver – take initiative, prioritize effectively, and handle multiple tasks under pressure.

    • Clear Communicator – deliver concise written, verbal, and instructional communication to diverse audiences.

    • Continuous Learner – seek ongoing growth, skill development, and self-improvement.

     

    Required Skills: Technical

    • Knowledge of brand and generic medications

    • Knowledge of medical terms, abbreviations, and pharmacy calculations

    • Intermediate computer and software proficiency, including Microsoft Excel and the ability to work across 2 or more systems simultaneously 

     

    Qualifications

    • High School Diploma required - Associate's or Bachelor's degree preferred (business, healthcare administration, or related field), or equivalent relatable experience

    • At least 2-3 years of Pharmacy Technician experience

    • At least 2-3 years of Management experience

    • PTCB Certified (Preferred)

    Benefits

    • Salaried position. Compensation to be determined based on experience and qualifications.  

    • PTO (2 weeks/ 80 hours)

    • Sick (3 days/ 24 hours)

    • Benefit Plans to include Medical – PPO or HDHP with HSA card

    • Dental, Vision, Life, Voluntary Life

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