Data Management Development Officer - Housing Department

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If you need assistance or an accommodation due to a disability, please contact us at 408‑535‑1285, 711 (TTY), or via email at CityCareers@sanjoseca.gov.About The DepartmentThe City of San José Housing Department is a leader in the development of affordable housing. Its mission is to strengthen and revitalize the community through housing and neighborhood investment. With a Fiscal Year 2025‑2026 operating budget of approximately $251 million and 128 employees, the Department administers multiple local, state, and federal funds and is committed to fostering a diverse, inclusive work environment that prioritizes social and racial equity and inclusion.About The Data Operations And Project Support DivisionThe Housing Department's former Data Support Division has transitioned into the Data Operations and Project Support division, reflecting an expanded scope and growing role within the City. The team provides technical, analytical, and project management support across a wide range of housing and homelessness initiatives as well as primary support to the Department's Homelessness Response Division. This includes data integration with County partners, coordination for CalAIM, and administration of Salesforce systems such as the Encampment Response Coordination System, the Rent Registry, and the Rent Stabilization Program.Position DutiesThe Housing Department is currently seeking to fill one full‑time Data Management Development Officer vacancy in the Data Operations and Project Support Division.The salary range for the Development Officer Classification is $118,460.16‑144,318.72 paid annually. This salary range includes an approximate five percent (5%) ongoing non‑pensionable compensation. Actual salary shall be determined by the final candidates' qualifications and experience.The Development Officer will serve as a co‑lead for the Housing Department's Data Management Team, which is housed within the Data Operations and Project Support Division. The position will help oversee data systems, reporting, compliance, and performance management functions that support the City's homelessness response programs, grants, contracts, and policy objectives.ResponsibilitiesCo‑leading the Data Management Team in coordination with the Department's Salesforce Administrator (Lead Development Officer) and supporting team priorities, work planning, staff coordination, project management, and cross‑system data strategy.Working in close coordination with the lead Development Officer for HMIS‑related work, with support from the Department's Lead Information Systems Analyst, to ensure data quality efforts and system workflows are aligned with Department objectives.Serving as a subject matter expert and department liaison for HMIS, Salesforce, and related homelessness response data systems, dashboards, reporting tools, and data workflows.Operating in a cross‑functional, customer‑service‑oriented role that supports internal Housing Department business units, program teams, and leadership by helping translate operational needs into effective data, reporting, and system solutions.Working in a matrixed environment, with direct accountability to the Data Operations and Project Support Division Manager and close coordination with business unit leads and Homelessness Response Division program leadership to support shared priorities, timelines, and high‑quality work products.Coordinating with the County of Santa Clara Office of Supportive Housing, HMIS system administrators, Bitfocus/Clarity Human Services support teams, service providers, and City staff to resolve data quality, access, reporting, and compliance issues.Overseeing and improving data collection, data quality monitoring, reporting processes, user workflows, documentation, and quality assurance protocols for City‑funded homelessness programs.Supporting the production, review, and analysis of program performance reports, demographic reports, data quality reports, grant reports, Council memoranda, budget materials, and other internal and external reporting deliverables.Supervising Data Analysts in the production of reporting tools, dashboards, templates, and data products that help staff and leadership monitor program outcomes, contract performance, service utilization, system trends, and compliance with funding requirements.Providing technical assistance, training coordination, and guidance to City staff, contractors, grantees, and partner agencies on data entry expectations, reporting requirements, HMIS/Salesforce workflows, and data quality improvement.Supporting contract and grant monitoring by reviewing data requests, identifying data gaps or inconsistencies, tracking corrective actions, and ensuring that performance data is aligned with program requirements and City, state, federal, and local reporting obligations.Translating complex data, technical requirements, and system issues into clear written and verbal communications for non‑technical audiences, including program staff, managers, executives, elected officials, community partners, and service providers.Managing complex data‑related projects, including system enhancements, reporting improvements, data integration efforts, process mapping, documentation, and implementation of new or revised data standards.Supporting privacy, confidentiality, security, and appropriate use of sensitive client‑level and program‑level data in accordance with applicable laws, policies, funding requirements, and system standards.Supervising and mentoring Data Analysts, as assigned, including establishing work priorities, reviewing work products, supporting professional development, and ensuring alignment with Department and City goals.Minimum QualificationsEducation: Bachelor's Degree from an accredited college or university in Planning, Housing, Geography, Economics, Business Administration, Public Administration, Political Science, Sociology or related field.Experience: Four (4) years of increasingly responsible directly related work experience, including one (1) year performing work of a similar nature and level as a Development Specialist with the City of San José.Acceptable SubstitutionsAdditional related experience may be substituted for the education requirement on a year‑for‑year basis.Form 700 requirementThis position requires a disclosure of outside investments, real property interest, income, and business positions. You must complete and file an “Assuming Office Form 700” with the City Clerk's Office within the first 30 days of employment with the office.Other QualificationsJob Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, citywide and departmental procedures/policies and federal and state rules and regulations.Knowledge of urban renewal, neighborhood preservation, low‑income housing programs or affordable housing development.Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.Teamwork and Interpersonal Skills – Develops effective relationships with co‑workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.Computer Skills – Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.Analytical Thinking – Approaching a problem or situation by using a logical, systematic, sequential approach.Collaboration – Develops networks and builds alliances; engages in cross‑functional activities.Fiscal Management – Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements.Project Management – Ensures support for projects and implements agency goals and strategic objectives.Supervision – Sets effective long and short‑term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision‑making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.Additional Skills, Knowledge, and AbilitiesProficiency with Microsoft Excel and other data analysis, reporting, or visualization tools. Experience with Power BI, Tableau, SQL, Python or similar language(s), Salesforce reporting, data exports, or similar tools is highly desirable.Experience developing, reviewing, and improving data quality processes, reporting workflows, data governance practices, standard operating procedures, user guides, dashboards, and performance monitoring tools.Experience administering, managing, or using HMIS, Salesforce, Clarity Human Services, or other case‑management, CRM, or performance reporting systems.Experience with homelessness response programs, Continuum of Care programs, supportive housing, shelter/interim housing, outreach, prevention, rapid rehousing, or other housing and community development programs.Experience preparing, reviewing, or analyzing program performance reports, grant reports, compliance reports, demographic reports, outcome reports, dashboards, or public‑facing data products.Knowledge of HMIS data standards, data privacy and confidentiality practices, client consent requirements, data quality monitoring, and reporting requirements related to homelessness programs.Ability to analyze complex datasets, identify trends and data quality issues, communicate findings clearly, and recommend practical improvements to programs, workflows, and systems.Ability to manage multiple high‑priority projects and deadlines while coordinating with internal teams, County partners, nonprofit service providers, consultants, and system administrators.Strong project management skills, including the ability to define scope, track milestones, manage risks, document decisions, and move cross‑functional work forward.Strong communication skills, including the ability to explain technical system issues, reporting requirements, and data findings to audiences with varying levels of technical knowledge.Experience supervising, mentoring, training, or leading staff, contractors, interns, or cross‑functional project teams.Ability to work effectively with racially and culturally diverse communities, service providers, people with lived experience of homelessness or housing instability, and multidisciplinary teams.Ability to exercise sound judgment, maintain confidentiality, and handle sensitive program and client‑level information with care, accuracy, and professionalism.Selection ProcessThe selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job‑specific questions. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process.Work Schedule and LocationEmployees are required to work on‑site a minimum of four (4) days per week (at least 32 hours) at the assigned work location. Up to one (1) day per week may be worked remotely, subject to operational needs and supervisor approval. Remote work from outside the United States is not permitted.Employment EligibilityFederal law requires all employees to provide verification of their eligibility to work in this country. The City of San José will not sponsor, represent, or sign any documents related to visa applications for H‑1B or any other type of visa that requires an employer application.#J-18808-Ljbffr