SUMMARY: The Data & Event Service Manager is responsible for the College Success Foundation (CSF) fundraising database and Costco event administration. This position will work with the Director of Developmentand the Development Team to maximize efficiencies, achieve annual targets, and improve data management, reporting /analytics, online fundraising, finance and policy/procedural needs of annual operations. This position will lead and manage the relationship between CSF and Costco (a key corporate partner), delivering excellent customer service and professional relationship management to internal and external stakeholders for both CSF and Costco. The Manager will take the lead with Costco relationships and eventmanagers to successfully execute complex fundraising including but not limited to; the annual Costco Scholarship Breakfast. PRIMARY DUTIES AND RESPONSIBILITIES: Fundraising database system: • Oversee the development department's fundraising database. • Provide direct supervision of and training for Development Coordinator position. • Support all fundraising efforts of the development department including: pull queries of donors for various targeted audiences, create donor listings for annual reports, prepare reporting to leadershipregarding revenue and projections, and assist with annual giving efforts and events. • Prepare and manage transition of development data from Raiser's Edge to Salesforce along with IT staff and Salesforce project manager. Act as the development team expert on the new database and help train frontline fundraisers in its use. • Develop and implement enhancements and improvements for data collection and reporting to promotean increase in fundraising outcomes. • Maintain knowledge of fundraising technology and identify new potential uses. • Manage and oversee processes and data structure for records, codes, tables, queries, exports and report parameters, adding, archiving and deleting as needed. Conduct and provide supervision forglobal changes and/or data imports to maintain data integrity. • Administer in conjunction with IT, the maintenance of the fundraising database including upgrades,special projects, or performance issues. • Ensure the accuracy, continuity and security of data. Utilize queries, exports and imports to providesuggestions for data clean up. • Help inform security decisions and ensure that users have appropriate training related to their level ofCustomer Relationship Management access. • Support event logistics as needed, especially registration, donor and attendee records, and acknowledgements. • Performs other duties regarding database management and fundraising efforts as assigned.• Liaise with Costco management to achieve fundraising and client relationship goals. • Manage all aspects of CSF's responsibilities to produce the annual Costco Scholarship Breakfast andrelated Costco Events. • Represent CSF to corporate sponsors and donors. • In collaboration with event partners, develop an event(s) planning calendar and meet defineddeadlines. • Provide event operations support and coordination for the Costco Supplier Day, Scholarship FundBreakfast, and related events, including mailing lists, event registration and seating. • Maintain event website pages, e-communications and direct mail communications. • Administer all aspects of event donations, including acknowledgements. • Produce event reports as requested to include revenues and pledges and track invoices for timelypayment. • Track fair market value of goods & services received by donors and provide tax receipts to donors. • Track all event-related expenses as incurred by Costco and as incurred by CSF. • Work with CSF cross-functional teams to include Development, IT and Finance to meet all requirements and expectations of the Costco Scholarship Breakfast and related events planningcommittee(s). • Ability to provide excellent customer service to all constituents. • Performs other duties as assigned.
|