Data Engineer

Tyler Technologies Inc

Overland Park, KS

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JOB DETAILS

SKILLS

1st Level Support, AWS Lambda, Amazon Simple Storage Service (S3), Amazon Web Services (AWS), Analysis Skills, Business Intelligence Software, Cloud Computing, Communication Skills, Computer Science, Computer Systems, Corrective Action, Cross-Functional, Customer Support/Service, Customer/Client Research, Data Entry, Database Extract Transform and Load (ETL), Documentation, Establish Priorities, Follow Through, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Keyboards, Management of Information Systems/Technology (MIS), Microsoft Transact-SQL (T-SQL), Organizational Skills, PC (Personal Computer) Systems, PostgreSQL, Power BI, Presentation/Verbal Skills, Problem Solving Skills, Procedure Implementation, Product Support, Reporting Dashboards, Reporting Skills, Root Cause Analysis, SQL (Structured Query Language), Software Design, Software Engineering, Tableau, Technical Support, Technical/Engineering Design, Time Management, Trouble Tickets, Willing to Travel, Writing Skills

LOCATION

Overland Park, KS

POSTED

30+ days ago

Description

The data engineer provides technical data support to cross functional teams who are diagnosing, troubleshooting, computer systems & complex software. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

Provides support to customers/users where the product is highly technical or sophisticated in nature. Works with Customers to Extract, Transform & Load data from legacy systems into our software. Develops reporting solutions and dashboards to grant insights into customer data for the business.

Responsibilities

Support the development, product, & implementation teams through the troubleshooting and solutioning of production software issues
Enter data into trouble ticket system in an accurate and complete manner to document problems including diagnostic results and multiple product correlation as well as escalation and provide feedback for knowledge database
Perform investigation/documentation/reporting for customer-impacting or recurring issues
Communicate effectively with Tyler teams and key stakeholders both proactively and reactively
Research and analyze platform issues working cross-functionally across Tyler teams and customers to identify root cause and corrective actions
Implement workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
Understand and respond properly to escalation procedures; Follow through and assist in troubleshooting after escalating

Qualifications

3-8 years of experience in the field or related area
Bachelor's degree preferred, or equivalent, in Computer Science, Management Information Systems or other IT specialty
Experience with Tableau, PowerBI, & Other BI tools.
Experience with ETL workflows and tools.
In depth knowledge of SQL, T-SQL, and/or Postgres
Experience solving complex technical problems with creative solutions
Experience with AWS cloud tools such as S3, Lambda & Batch
Excellent interpersonal skills.
Strong organizational & prioritization skills.
Effective analytical ability, particularly in a technical, data-oriented environment.
Excellent written and verbal communication skills.

This position will require you to sit at a desk and routinely use personal computer, keyboard, mouse, etc. for prolonged periods of time. Occasionally, there will be a need to lift items weighing no more than 25 lbs. Ability to adapt schedule to work earlier or later hours during the week, and some evening and weekend work, as needed. Some travel may be required

About the Company

Tyler Technologies Inc

Founded in 1966 and based in Plano, Texas, Tyler Technologies is the largest national provider of integrated software systems and information technology services exclusively focused on the public sector. Simply put — Tyler empowers people who serve the public.

We devote all of our time, energy and resources to help local governments and school districts become more efficient, accessible and responsive. At more than 11,000 local government offices in all 50 states, Canada, the Caribbean, the United Kingdom and other international locations, our clients can attest to our ability to fulfill this promise.

Tyler delivers an expansive portfolio of software and service solutions designed to automate mission-critical public sector operations, including:

State & Local Government Solutions

ERP | Financial
Courts & Justice
Appraisal & Tax
Records & Documents
Planning, Permitting & Licensing
Public Safety

School Solutions

Student Management
Financial

Our commitment goes well beyond delivering solutions that work for our public sector clients. It’s also about consistently delivering value for our employees and shareholders.

Working With Us
Working at Tyler means you are part of a vibrant community of professionals who care about their clients as much as they care about each other. We work closely, sharing knowledge and inspiring each other to learn and grow so that we can continually improve service to our clients. When you work at Tyler, you receive benefits that support your health and well-being. Our comprehensive offering was created to accommodate the diverse lifestyles of our staff.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Accounting and Auditing Services

FOUNDED

1966